Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in kochi
>
UST
>
Integrated Incident Manager

Integrated Incident Manager

UST

5 years

0 Lacs

kochi kerala india

Posted:5 days ago| Platform:

Apply

Skills Required

support management service restoration stability leadership governance compliance drive analysis report metrics reports audits itil servicenow monitoring reporting solarwinds splunk communication certification documentation audit

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

Support Coverage:

24x7 (On-call rotation)

Role Overview

The ITSM Manager is responsible for overseeing the Incident, Major Incident, Problem, and Availability Management processes across the enterprise. This role ensures quick service restoration, operational stability, and continuous service improvement through strong leadership, process governance, and stakeholder communication.

Key Responsibilities

Manage the end-to-end Incident Management process and ensure SLA/OLA compliance.
Lead all P1/P2 Major Incidents, coordinate resolver teams, and communicate with stakeholders.
Drive Problem Management through root cause analysis, trend identification, and preventive actions.
Monitor and report on service availability, uptime, and performance metrics.
Collaborate with Change and Release teams to prevent recurring issues.
Maintain dashboards, generate operational reports, and support audits.
Act as the key point of contact during incidents and service reviews.
Mentor junior team members and promote knowledge sharing.

Skills & Experience

5+ years of experience in ITSM/Operations Management (Incident, Problem, Major Incident, and Availability).
Strong understanding of ITIL processes and hands-on experience with ITSM tools (e.g., ServiceNow, ManageEngine).
Expertise in Root Cause Analysis (RCA), incident trend analysis, and service improvement.
Familiarity with monitoring and reporting tools (SolarWinds, Dynatrace, Splunk, CloudWatch).
Excellent communication, leadership, and stakeholder management skills.
ITIL Foundation certification preferred.

Key Deliverables

SLA and OLA adherence
Reduction in recurring incidents
Accurate documentation and updated knowledge base
Effective communication during major incidents
Continuous improvement initiatives and audit compliance

Skills

major incident,incident management,Itsm

More Jobs at UST

Architect II - Technical SAP ABAP

Bengaluru

12 - 15 yrs

INR 0 - 0 Lacs

Lead I - SAP FICO with PS (Project Systems) and RAR

Bengaluru

5 - 7 yrs

INR 0 - 0 Lacs

Lead II - SAP ABAP

Bengaluru

7 - 9 yrs

INR 0 - 0 Lacs

Procurement

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Manual & Python Automation

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.