Integrated Incident Manager

eAspire Technolabs Inc.

5 years

0 Lacs

kochi kerala india

Posted:1 week ago| Platform:

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Skills Required

service restoration stability leadership drive analysis report reports support communication itil

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Job Summary:

ITSM Manager

Key Responsibilities:

Manage the
Incident Management
process and ensure SLA/OLA compliance.
Lead
P1/P2 Major Incidents
, coordinate resolver teams, and communicate with stakeholders.
Drive
Problem Management
with root cause analysis and preventive actions.
Monitor and report on service availability and performance metrics.
Collaborate with
Change
and
Release
teams to prevent recurring issues.
Generate reports, maintain dashboards, and support audits.
Mentor junior team members and promote knowledge sharing.

Skills & Experience:

5+ years of experience in
ITSM
and
Operations Management
.
Strong knowledge of
ITIL
processes and experience with
ITSM tools
like
ServiceNow
or
Manage Engine
.
Expertise in
Root Cause Analysis
, trend analysis, and service improvement.
Familiarity with
SolarWinds
,
Dynatrace
,
Splunk
, and
Cloud Watch
.
Strong communication and leadership skills.
ITIL Foundation certification
preferred.

cv.hr@evokhr.com

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