About ETS
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.ETS is seeking a knowledgeable and highly motivated professional with experience in Instructional Design and content development to support online assessments and certification operations. The successful candidate will be responsible for writing, designing, and developing training materials using industry-standard authoring tools, while ensuring that all deliverables meet quality and organizational standards.
Primary Responsibilities
- Collaborate with business operations partners to identify and address training needs.
- Design, develop, and update training curriculum to ensure relevance and effectiveness.
- Manage the Learning Management System (LMS) end-to-end, including content administration and reporting.
- Support the revision, maintenance, and delivery of existing courses and operational manuals.
- Develop assessments, knowledge checks, and quizzes to measure training effectiveness.
- Contribute to the creation and delivery of customer service soft skills training and coaching tools.
- Establish and maintain an annual process for content review and updates.
- Undertake other duties and participate in ad-hoc special projects as required.
- Flexible and adaptable, with the ability to multitask and thrive in a fast-paced environment.
- Strong organizational and time-management skills, with the ability to effectively prioritize tasks.
- In-depth knowledge of learning theories, instructional design methodologies, and design principles.
- Excellent verbal and written communication skills.
- Proficiency in instructional design tools such as Articulate, Storyline, Captivate, Vyond, Camtasia, and Adobe Suite.
- Strong command of Microsoft Office 365 applications, including Word, PowerPoint, Teams, Excel, and Outlook.
- Experience with video creation and editing tools.
Education And Experience
- BA/BSc degree in instructional design, business, education, or similar relevant field preferred.
- 5+ years of experience in Instructional Design
- 5+ years of experience using industry standard design software and course authoring tools, such as Articulate 360, Adobe Creative Suite, Camtasia, Storyline, or Captivate
- Previous experience with training programs for customer service and technical roles
- Classroom and virtual facilitation experience are a plus
ETS is mission driven and action oriented
We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
