Inside Sales Team Lead

Roles and Responsibilities:

· Supervise and guide a team of Lead Generation, Lead Acquisition, and Customer Experience.

· Define and track KPIs, KRAs, daily productivity, and conversion metrics.

· Oversee lead allocation, validation, deal pipeline movement, demo performance, and coordination with field sales teams.

· Monitor demos, closures, and ensure timely follow-ups on expiring subscriptions

· Implement and standardize processes across teams as per SOPs.

· Identify and resolve gaps in lead qualification, feedback, and follow-up strategies and work cross-functionally to fix them.

· Optimize usage of CRM and reporting tools, ensuring real-time data accuracy.

· Manage escalation flow from Customer Experience Executives and resolve high-priority client issues.

· Prepare weekly and monthly performance dashboards across teams (leads shared, demos arranged, closures, conversion %).

· Analyze feedback, churn, and deal-loss reasons to suggest actionable insights.

· Maintain detailed logs for calls, demos, meetings, and feedback quality.

· Collaborate with the Sales Operations Manager to execute growth initiatives..

· Drive a performance-based culture with recognition, feedback, and consistent communication.