Inside Sales manager

Company: The Wellness Shop

Location: Jaipur

Experience: 8–15 years

Team Size Managed: 100+ Executives

Role Overview:

The Inside Sales Manager will lead, scale, and optimise a high-performing inside sales organisation across B2C (D2C)and B2B / bulk sales channels. This role demands a strong sales leader who has built large teams from the ground up, implemented robust sales processes, and consistently delivered revenue growth at scale.

You will be responsible for end-to-end ownership of inside sales performance—from hiring and training to process design, pipeline management, and target achievement.

Key Responsibilities:

Sales Leadership & Revenue Growth:

• Own and drive inside sales revenue across D2C and B2B/bulk channels
• Define and achieve monthly, quarterly, and annual sales targets
• Monitor key performance metrics including conversion rates, ARPU, CAC, and funnel efficiency
• Drive high-volume lead conversion while maintaining quality and customer trust

Team Building & People Management

• Build, manage, and scale a 100+ member inside sales team
• Lead team leads, managers, and senior sales executives
• Set clear KPIs, incentive structures, and performance benchmarks
• Foster a performance-driven yet ethical sales culture

Hiring, Training & Capability Building

• Own the end-to-end hiring process for inside sales roles
• Design structured onboarding, product training, and sales playbooks
• Conduct regular skill-building sessions, call audits, and coaching reviews
• Develop second-line leadership and succession pipelines

Process Design & Sales Operations

• Set up and optimise inside sales processes for:
• D2C inbound & outbound sales
• B2B / institutional / bulk order sales
• Design SOPs for lead allocation, follow-ups, CRM usage, escalation handling, and closures
• Work closely with marketing, supply chain, and finance to ensure smooth order fulfilment
• Improve sales productivity through tools, dashboards, and automation

B2B & Bulk Sales Management

• Establish structured processes for bulk sales, distributor sales, and corporate buyers
• Define pricing frameworks, negotiation guidelines, and approval matrices
• Ensure timely closures, invoicing coordination, and repeat order management
• Build long-term B2B relationships through inside sales excellence

Required Skills & Experience

• 8–15 years of experience in inside sales leadership
• Proven experience managing 100+ member sales teams
• Strong background in both B2C (D2C) and B2B / bulk sales
• Hands-on experience in setting up sales processes from scratch
• Demonstrated ability to consistently meet and exceed revenue targets
• Excellent hiring, training, coaching, and performance management skills
• Strong understanding of CRM systems, call centre metrics, and sales analytics
• Highly revenue-oriented, data-driven, and execution-focused

Preferred Background

• Experience in wellness, healthcare, FMCG, nutraceuticals, or D2C brands
• Exposure to high-growth, scale-up environments
• Experience working with inbound lead funnels and performance marketing teams

What We Offer

• Leadership role with direct revenue ownership
• Opportunity to build and scale one of the largest inside sales teams in the wellness sector
• Competitive compensation with performance-linked incentives
• Fast-growth, entrepreneurial work environment