Information Technology Support Specialist

Job Title: IT Support Specialist

Location: City Montessori School Head Office

City Montessori School is looking for a dedicated and proactive IT Support Specialist to manage, maintain, and enhance the IT infrastructure at our Head Office. The ideal candidate will ensure seamless functioning of all technology systems and provide high-quality technical support to staff across departments. This role requires troubleshooting, maintenance, system upgrades, and coordination with vendors, while ensuring IT security and efficient technology utilization in a multi-campus educational environment.

Key Responsibilities:

• Act as the first point of contact for staff, handling IT queries via calls or emails

• Diagnose and resolve portal issues.

• Record issues, solutions, and maintain IT support logs.

• Assist staff with basic IT usage and promote cybersecurity best practices.

• Work with external service providers for upgrades or specialized issues.

• Regularly check systems to reduce downtime and ensure smooth IT operations.

• Provide trainings to staff.

• Initiate requirement gathering communication with the relevant stakeholders.

• Any other work may be assigned based on the business requirements.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Proven experience as an IT Support Specialist / IT Helpdesk / Call Center Tech Support.

• Strong knowledge of Windows and macOS operating systems and operations of various portals.

• Strong problem-solving, communication, and interpersonal skills, with the ability to support non-technical staff effectively.

• Ability to work independently and manage multiple tasks in a fast-paced, dynamic environment.

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Preferred Qualifications:

• Experience working in educational institutions, multi-campus organizations, or large office environments.

• Familiarity with cloud-based applications (Google Workspace, Microsoft 365) 

About CMS:

City Montessori School (CMS) is a co-ed K-12 day school running in 21 campuses across the city of Lucknow, the state capital of Uttar Pradesh. The school is affiliated to the Delhi-based Council for the Indian School Certificate Examinations (CISCE) and also with the Cambridge Assessment International Education (CAIE) UK.The school has a stellar academic standing with large cohorts of high-scoring students in the school-leaving board exams, with a cohort of around 3300 CMS pupils completing grade 12 exams each year. We embrace innovative teaching strategies that cultivate critical thinking, collaboration, and a love for learning.In addition to academic excellence, CMS places emphasis on character building and values education. Through initiatives such as the International Interfaith Conference, International Conference of Chief Justices of the World and various annual International events at the level of each campus, CMS engages students, teachers, parents and staff in global programs aligned with the Sustainable Developmental Goals. CMS offers unique learning and development programs to nurture responsible and compassionate individuals who actively serve as agents of social transformation with a firm belief in the oneness of humankind.