Information Technology Support Specialist

Role Overview: As the IT Service Desk & Asset Management Coordinator, you are responsible for the efficient operation of the IT Service Desk and the effective management of the organization's IT assets. Your role involves providing exceptional technical support to end-users, ensuring timely resolution of IT issues, and maintaining accurate records of IT assets throughout their lifecycle. You will also be tasked with developing and implementing IT asset management strategies, ensuring compliance with software licensing agreements and regulations, and managing vendor relationships. Reporting to the IT Manager, you will support the Core office and School IT Service desk activities. Key Responsibilities: - Act as the single point of contact for users seeking IT support - Process incoming service requests and create service tickets - Assess ticket resolution timeframe and coordinate resolution schedules with clients - Assign tickets to the appropriate technical staff and provide regular updates to users - Follow up on ticket resolution progress and ensure fast turnaround of user requests - Develop and implement an IT asset management strategy - Maintain accurate records of IT assets and manage vendor relationships - Ensure compliance with software licensing agreements and regulations Qualifications Required: - Basic knowledge in desktop and network support, troubleshooting in a Microsoft, Apple environment, and Linux is a plus - Experience in using basic software applications such as Microsoft OS, Microsoft Office, and Help Desk or Service Desk ticketing systems - Strong organizational and communication skills - Bachelor's degree or equivalent experience required - ITIL Certification is a must Overall, as the IT Service Desk & Asset Management Coordinator, you play a crucial role in providing technical support to end-users, managing IT assets effectively, and ensuring compliance with regulations and agreements. This position requires a proactive and detail-oriented individual who can effectively manage service desk operations and asset management activities to support the organization's IT functions.,