Objective:
Responsible but not limited to Overall IT operation & project management, Stakeholder management, Service integration & management, IT Infrastructure Management, IT service management, IT applications management, developing IT strategic plans, IT Project management, Digital projects implementation, Network management, IT procurement, IT budgeting etc.
Job Description:
- Establish annual IT departmental goals, objectives and drive the team to achieve them.
- Overall management of IT operation activity including Hardware, Software, applications, digital and Networking.
- Responsible for IT Governance – Contract Management, Vendor management, IT procurement, vendor performance evaluation, SLA management, AMC/ Warranty management etc.
- Preparation of IT Opex/Capex budget, IT cost control, Cost optimization on operational expenses/budget.
- Responsible for IT requirement analysis, Planning, Prioritizing and execution for setting up new project site.
- To provide uninterrupted operation of IT system to support business requirement. To provide uninterrupted operation of IT system to support business requirement.
- Oversee the identification, design, development, and implementation of new IT applications/IT Infra and changes to existing computer systems and software packages
- Provide technological support in implementation of automation, security, surveillance, and access control system and create interface of these applications with other business applications
- IT Service Management with Service Now tool as per ITIL framework. Tracking of all incident & Service request in Service now tool. Fetching all report & prepare MIS from service now database. IT asset management through CMDB database.
- Manage and maintain Data Center, all servers, network, video conference system, Video Surveillance and access control System
- Manage Facility (IT Helpdesk) Management Services. Manage user ticket escalation & take up with partner/vendor & respective team and close in timely manner
- Ensure IT network security through robust Firewall and Proxy Server Administration and Management system.
- Monitoring of IT Security compliance of end user devices, DC devices & network devices. Use Power BI report to identify the gap and mitigate any risk
- Implement and provide support for Video Surveillance and access control System
- Review of all MPLS link status which are connecting to all domestic mine sites and taking up with respective ISPs for any outages
- Implement Adani Group standard operating procedures for managing IT Network Operations, IT Security systems etc
- Preparation of CEO review Report, Operational Review ppt, Service head review report, MAPA report and Fortnightly report etc
- Should have good exposure of SAP application for end user support, GRC ticketing & support.
- Should have sound knowledge of Outlook mail configuration, troubleshooting & support.
- Sound knowledge of networking (Switching & Routing) is mandatory. Should be able configure switches & routers and to provide L1/ L2 support for Network trouble shooting.
- Should have hands on experience on Window Server management, VMWare management and Basic window administration.
Qualifications and Experience
- Should have hands on & sound knowledge of AD Server, DHCP Sever and Symantec End point Protection antivirus system.
- Review the Network, Datacenter, DR and security design of new projects (apps, infra) or changes to existing systems by internal teams or by the IT service partner(s)
- Research latest market / technology trends for IT, OT/IOT and PCD and information security
- Act as technical expert on Routing & Switching, datacenter networking and security technologies. Implementation and operational experience with enterprise class routers, switches and firewalls
- Experience with load balancers, internet gateways, IPS/IDS, Network security technologies like ACLs, VPN, L2VPN, L3VPN, IPSEC, GRE
- Experience of working with Visualization technologies (VMware, Hyper-v etc.) and virtual network, datacenter networking like BGP-Lite, VLAN, VxLAN, FCoE, TRILL, OTV, IS-IS
- Knowledge and experience on cloud computing infrastructure and orchestration, advanced knowledge of Cisco security policy design and implementation, Strong to advanced knowledge of Cisco Wireless Lan Controllers
