Posted:1 day ago|
Platform:
On-site
Full Time
• Manage installation, configuration and maintenance of laptops, desktops, printers, network devices and other IT equipment.
• Handle user onboarding and offboarding: email creation, access provisioning, laptop setup, and revoking access.
• Monitor and maintain the company’s LAN/WAN, Wi-Fi, firewalls and network security.
• Troubleshoot day-to-day IT issues for employees (hardware, software, connectivity, access, system errors).
• Oversee IT asset inventory: tagging, tracking, AMC management and vendor coordination.
• Ensure timely updates, patches, antivirus, backups and system hygiene across devices.
• Coordinate with external vendors for system repairs, licenses, IT procurement and maintenance.
• Maintain and update user permissions across tools, apps, servers and shared drives.
• Ensure data security protocols, access control, and IT compliance guidelines are followed.
• Support office infrastructure – CCTV, biometric systems, routers, access points and servers.
• Document IT processes, SOPs, issue logs and resolution timelines.
• Graduate with 3–6 years of experience in IT support, network administration or system maintenance.
• Strong understanding of Windows/Mac OS, networking basics, backup systems and security tools.
• Hands-on experience with email setups (Google Workspace/O365), admin consoles, VPN and firewalls.
• Ability to multitask, troubleshoot under pressure and provide quick user support.
• Good communication, documentation skills and a proactive approach.
• Experience with cloud tools, SaaS applications, CRM access control or IT policies.
• Certifications like CCNA, MCP, A+, or related credentials.
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