Information Technology Account Manager

Core Cognitics is dedicated to leveraging technology to drive positive change in the world. We specialize in digital transformation, innovative product development, and AI solutions while emphasizing the ethical use of technology. With a commitment to transparency and inclusivity, our teams collaborate with businesses to implement advanced, secure, and sustainable systems, enabling data-driven decisions, operational efficiency, and impactful change. Headquartered in Ipswich, UK, with additional offices in Dubai, Qatar, and India, we serve industries including healthcare, telecom, procurement, education, and agriculture as a trusted technology partner.

Role Description

The Account Manager will manage client relationships, ensure client satisfaction, and help drive business growth through account retention and expansion. Responsibilities include creating and implementing IT-focused sales strategies, developing business opportunities, collaborating with cross-functional teams, and providing tailored solutions to meet client needs. The role requires a strong understanding of technology and excellent communication and interpersonal skills to represent the company effectively.

Responsibilities:

• Client Relationship Management:

   Build, maintain, and deepen strong relationships with clients.

• Client Advocacy:

   Serve as the primary point of contact for client communication and be the voice of the client within the organization.

• Strategic Account Planning:

   Develop and implement strategic account plans to meet client objectives and business goals.

• Sales and Growth:

   Identify and pursue new business opportunities and upselling within existing accounts.

• Cross-functional Collaboration:

   Work closely with internal teams, including sales, technical support, and delivery, to ensure client needs are understood and met.

• Service Delivery:

   Ensure the timely and successful delivery of IT products and services to clients.

• Issue Resolution:

   Address and resolve client issues and concerns promptly and effectively.

• Performance Reporting:

   Prepare and deliver regular account reviews and performance reports to clients and management.

• Contract Management:

   Manage contract renewals and negotiate agreements.

• Market Awareness:

   Stay informed about market trends to effectively position products and services. 

Qualifications and Skills

• Experience:

   Proven experience as an Account Manager, Client Services Manager, or in a similar client-facing role, preferably within the IT industry.

• Education:

   Bachelor's degree in Business Administration, Marketing, or a related field.

• Communication:

   Excellent verbal and written communication skills, with the ability to communicate technical details to non-technical audiences.

• Negotiation:

   Strong negotiation skills.

• Problem-Solving:

   Proficient problem-solving skills and a proactive approach.

• Organizational:

   Excellent organizational and multitasking abilities with strong time management skills.

• Technical Aptitude:

   Understanding of IT products and services, and the ability to translate technical concepts.

• Software Proficiency:

   Proficiency in CRM software and the Microsoft Office Suite.

• Mindset:

   A customer-focused mindset with a strategic and results-oriented approach.