On-site
Full Time
As Incident Manager IV, you will be the link between our Support, Engineering and Infrastructure teams. You will enable a better experience for our customers by organizing and driving the investigation of production issues in our application, which is a SaaS product consisting of Spring based microservices, ML models and data pipelines hosted within the AWS infrastructure, and report on these to Engineering, Support and other stakeholders. In doing so, you will also have a positive impact on the quality of the product. We are looking for somebody who is passionate about product quality, has extreme customer empathy, and is constantly looking to improve the quality of our services.
This is an engineering position, not a management position.
Your work will directly contribute to greater customer satisfaction by providing information about product issues in a timely manner. You will also help our Sales teams by answering technical questions about our infrastructure in customer RFP’s.
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