On-site
Part Time
About this opportunity:
Join our dynamic team at Ericsson in the critical role of Emergency Management. This integral position ensures the prevention or reduction of incident impacts, engages in thorough investigations/recurrence analysis, and classifies problems while disseminating preventive measures. As a member of our team, you will take the lead in adequate planning, initiating, and driving toward the most effective recovery, always keeping a clear and decisive line of communication open with all relevant parties. As your career advances, you will also have the opportunity to enhance emergency Support services and mentor other team members. This position is classified JS 3-4 for MS Incident Management only.
What you will do:
Manage Incidents 24x7 and ensure minimal disruption to the service and fast service restoration
Setting up of Technical & Management Bridge to facilitate communication during incidents.
Ensure timely communication / information flow towards internal & external stakeholders
Engage relevant stakeholders & Initiate management and technical issues when required to protect Ericsson and/or customer interests.
Ensure RT adopts optimal attitude which balances best path to resolution and protection of customer interests.
Log all Incident details, allocating approved categorization and prioritization.
Keep users informed about their Incidents’ status at agreed intervals.
Associate Incidents with other records (i.e. Changes, Problems, repetitive incidents).
Provide first-line investigation and diagnosis of all Incidents via major incident report.
Ensure recovery team remains sensitive to collection and correlation of data for potential RCA post event.
Bring up critical outages to Problem Manager after restoration for RCA (As defined in MSTOP).
Always remain available during the designated shift and/or roster period.
The skills you bring:
Minimum of 4 years’ experience from Telecom or IT Industry. Previous IM experience in similar positions it’s a plus.
Understanding of generic telecom applications like BSCS(Billing System), IN(Charging System), Provisioning, CRM, ERP, Mediation, DWH, VAS.
The candidate should have knowledge of ITIL or other industry practices related to Service Management and Lifecycle.
The candidate should show solid sense of urgency and take responsibility and be able to work under pressure.
The candidate should have solid skills in leadership and communication.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 770738
Ericsson
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