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Skillventory
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Inbound Executive*

Inbound Executive*

Skillventory

1 - 5 years

1 - 4 Lacs

Thane Mumbai (All Areas)

Posted:2 months ago| Platform:

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Skills Required

Voice Process Inbound Process Inbound Customer Service Customer Service Inbound Calls Voice Support Inbound Voice Process Customer Support Domestic Voice Process Bpo Voice Domestic Voice Domestic BPO Customer Care Domestic Calling Customer Handling Domestic Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries. To identify and convert the opportunities for cross selling (banking product) on customer call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Must Have Age should be under 30. Voice process experience is required of atleast 6 months. Should be graduate and good in communication

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Inbound Executive*