Job
Description
We are looking for a dynamic and detail-oriented Implementation Specialist to lead and coordinate the successful deployment and ongoing management of key IT systems, including the company website, database infrastructure, IVRS, and CRM platforms. This role is pivotal in ensuring smooth project execution, vendor coordination, and system integration that support our business operations and customer experience. The ideal candidate will have hands-on experience in IT system implementation and integration, along with excellent project management and vendor coordination skills. Key Responsibilities: Project Management & Implementation: Lead end-to-end implementation projects across web, database, IVRS, and CRM systems. Define project scope, create detailed implementation plans, set milestones, and manage timelines. Coordinate with internal teams and external vendors to ensure successful project delivery within scope and budget. Monitor project progress and proactively resolve issues and bottlenecks. Vendor Coordination: Serve as the primary liaison for external vendors providing IT services and solutions. Negotiate and manage SLAs, ensuring timely service delivery and adherence to quality standards. Oversee issue escalation and resolution processes in collaboration with vendors and internal stakeholders. System Oversight: Website Management: Ensure the website is fully functional, secure, and optimized for performance and user experience. Drive implementation of updates, feature enhancements, and integrations with internal systems. Database Management: Oversee the implementation and maintenance of secure, scalable database systems. Coordinate database optimization, regular updates, and backup/disaster recovery plans. IVRS System Management: Implement and manage the company’s IVRS to ensure reliable and efficient operations. Collaborate with vendors and internal teams for upgrades and issue resolution. CRM System Implementation & Support: Oversee CRM tool implementation and customization based on departmental needs. Ensure CRM data accuracy, system performance, and seamless integration with other IT systems. Required Skills & Qualifications: Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience). Experience: 3–5 years of experience in IT implementation/project management roles, especially involving website, database, IVRS, or CRM systems. Technical Expertise: Familiarity with web technologies (e.g., HTML, CSS, JavaScript, CMS platforms). Strong knowledge of database platforms such as SQL, MySQL, or PostgreSQL. Hands-on experience with CRM systems and IVRS technologies. Understanding of cybersecurity protocols, system integration, and data recovery planning. Project & Soft Skills: Excellent project management and problem-solving abilities. Strong verbal and written communication skills to work with cross-functional teams and vendors. High attention to detail and a structured approach to documentation and follow-through. Show more Show less
