Implementation Specialist

About Us: CHL Group is a leading provider of HRMS solutions, committed to delivering seamless and innovative digital experiences to our clients. We’re currently hiring for the position of Implementation Executive, who will play a key role in onboarding clients and ensuring a smooth transition to our platforms.

Key Responsibilities:

• Understand client requirements and configure the HRMS system accordingly.
• Guide clients through the onboarding and implementation process.
• Conduct product demonstrations and training sessions for new users.
• Coordinate with internal teams (tech/support/sales) to resolve any technical or integration issues.
• Document client requirements, feedback, and implementation progress.
• Maintain strong communication with clients for follow-ups and post-implementation support.
• Visit client sites for field implementation and on-site support when required.
• Provide suggestions for product improvements based on client feedback.

Required Skills:

• Strong communication and interpersonal skills.
• Good understanding of HRMS or SaaS-based products (preferred).
• Problem-solving attitude with a client-centric approach.
• Ability to manage multiple projects simultaneously.
• Proficiency in MS Office and basic data tools (Excel, etc.).
• Technical knowledge for basic software integration is a plus.

• Proficiency in the local language is mandatory.

Qualifications:

• Bachelor’s degree in IT, HR, Business Administration, or related field.
• 1–3 years of experience in implementation, onboarding, or client servicing (freshers with good communication skills can also apply).