Implementation Executive

Company Description

Communities Heritage Ltd Innovators in Residential Estate, Business Associations and HRMS Solutions.

CHL is a leading IT solutions provider specializing in comprehensive technology-driven solutions for residential estate management, association management, and Human Resource Management Systems (HRMS). With a commitment to innovation and efficiency, we empower businesses and communities to streamline operations, enhance engagement, and optimize management processes.

Key Responsibilities:

• Understand client requirements and configure the HRMS system accordingly.
• Guide clients through the onboarding and implementation process.
• Conduct product demonstrations and training sessions for new users.
• Coordinate with internal teams (tech/support/sales) to resolve any technical or integration issues.
• Document client requirements, feedback, and implementation progress.
• Maintain strong communication with clients for follow-ups and post-implementation support.
• Provide suggestions for product improvements based on client feedback.
• Work from home (WFH) and visit client locations directly from your home when required—not from the office.

Required Skills:

• Strong communication and interpersonal skills.
• Good understanding of HRMS or SaaS-based products (preferred).
• Problem-solving attitude with a client-centric approach.
• Ability to manage multiple projects simultaneously.
• Proficiency in MS Office and basic data tools (Excel, etc.).
• Basic technical knowledge for software integration is a plus.
• Must have a personal laptop and a vehicle for client visits.

Benefits Provided:

• Fixed salary.
• Travel allowance for client visits.
• ₹750 fixed allowance for laptop usage.
• Up to ₹300 per month as a phone allowance.