Implementation Executive

Job Description:
As a Implementation Executive, you will be responsible for onboarding new customers and installing software on customer systems, including PCs, tablets, iPads, and servers. This role requires interacting with customers, receiving support calls, collaborating with development team members, and communicating effectively via email and phone. You will also be responsible for maintaining the Ecobillz software on customer computers, servers, or cloud platforms, and efficiently managing customer tickets through a ticketing system.

Key Responsibilities:

• Onboard new customers and install software on various devices (PC, tablet, iPad, server).
• Respond to customer support calls and provide timely resolutions.
• Coordinate with customers and internal development teams.
• Maintain Ecobillz software on customer systems or cloud platforms.
• Track, manage, and close customer tickets using the ticketing system.

Required Experience & Skills:

• 2–4 years of IT support experience, with a focus on software installation, configuration, and customer support.
• Strong knowledge of Windows Operating System (Windows 7/10/11 or Windows Server) and configuration using the control panel, including network setup, printer installation, and driver setup.
• Excellent proficiency in spoken and written English; fluency in Hindi is required.
• Strong communication skills with the ability to explain technical concepts clearly and train junior resources.

Added Advantage:

• Experience with Ubuntu Linux and AWS cloud.
• Knowledge of the Hospitality segment and exposure to software such as Opera, Micros, or Symphony.
• Ability to speak Kannada or Marathi.

Qualification:

• Bachelor’s or Diploma in Computer Science, IT, or a related field.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Experience:

• total work: 2 years (Preferred)

Work Location: In person