Human Resources Head

Job Title: Head of Human Resources – India Operations Location: Navi Mumbai (Airoli), Maharashtra, India Company: Amasa Outsourcing Type: Full-Time · On site /WTH optional Experience Required: 5-7 years in HR, including 3 years in senior leadership roles About Amasa Outsourcing Amasa provides strategic BPO solutions—24/7 chat support, call center services, back‑office operations—for industries like technology, healthcare, finance, and e‑commerce. With ISO‑level security, tailored processes, and a base in Airoli, Navi Mumbai, they help clients drive efficiency, cost saving (up to 40%), and business growth . Position Overview You're the strategic HR leader for Amasa's India operations—heading talent strategies, workforce planning, compliance, and engagement in a fast-growing global BPO that partners with startups and enterprises alike . Key Responsibilities 1. Strategic Partnership & Leadership Act as a trusted advisor to senior leadership; translate business strategy into HR initiatives. Lead organizational design and workforce transformation for scalable growth. 2. HR Operations & Legal Compliance Supervise day-to-day HR operations: employee relations, payroll, HRIS coordination. Ensure full compliance with Indian labor laws and Amasa’s quality/security standards . 3. Talent Management & Development Oversee recruitment, onboarding, succession planning, and retention strategies. Implement continuous learning, performance management, and culture-building programs. 4. Compensation & Benefits Adapt global compensation frameworks locally; lead annual performance and compensation reviews. 5. Employee Engagement & Culture Design and implement engagement initiatives (surveys, town-halls, feedback loops). Maintain Amasa’s core values: People First, Operational Excellence, and Integrity. 6. Global Collaboration & Alignment Liaise with international HR teams to align processes, systems, and messaging across borders. 7. HR Team Leadership Lead, coach, and build a high-performing cross-functional HR team focused on service excellence. Required Qualifications Bachelor’s in HR, Business Admin, or related field (MBA or senior HR certification like SHRM‑SCP/SPHR preferred). 5-7 years of progressive HR experience, including at least 3+ years in senior hr manager. Experience in global organizations. Deep knowledge of Indian labor law and HR compliance. Strong stakeholder management, communication, and strategic execution skills.