HR Operations Manager : Retail

Job Purpose

The HR Operations Manager – Retail is responsible for managing end-to-end HR operations across retail stores and corporate offices. The role ensures seamless people operations, compliance with labor laws, effective employee relations, and a consistent HR experience for a large, distributed retail workforce.

Key ResponsibilitiesHR Operations & Employee Lifecycle

• Oversee complete employee lifecycle management including onboarding, transfers, promotions, and exits.
• Ensure accurate maintenance of employee records, documentation, and HRIS data.
• Standardize and continuously improve HR operational processes and SOPs.

Retail Workforce Management

• Partner with business and store leadership to support manpower planning and workforce deployment.
• Manage high-volume and seasonal workforce requirements across multiple locations.
• Support store managers on attendance, shift scheduling issues, and attrition control.

Employee Relations

• Manage employee grievances, disciplinary actions, investigations, and performance issues.
• Drive a positive employee experience while ensuring fair and consistent policy application.
• Handle sensitive ER matters including misconduct, absenteeism, and policy violations.

Compliance & Statutory Requirements

• Ensure compliance with local labor laws, wage & hour regulations, and statutory requirements.
• Manage audits, inspections, and statutory filings (PF, ESIC, gratuity, labor licenses, etc.).
• Keep HR policies updated in line with legal and business changes.

Payroll & Benefits Administration

• Coordinate with payroll teams/vendors to ensure timely and accurate payroll processing.
• Oversee benefits administration including insurance, leave management, and reimbursements.
• Resolve payroll and benefits-related queries from employees and managers.

HR Reporting & Analytics

• Track and analyze HR metrics such as attrition, absenteeism, headcount, and compliance.
• Prepare dashboards and reports for leadership review and decision-making.

Stakeholder Management

• Act as the primary HR point of contact for Store Managers, Regional Managers, and Corporate teams.
• Provide guidance and training to store leadership on HR policies and people management.

Key Skills & Competencies

• Strong understanding of retail HR operations and labor laws
• Experience managing large, frontline, multi-location workforces
• Excellent employee relations and conflict management skills
• Proficiency in HRIS, payroll systems, and MS Excel
• Strong communication, stakeholder management, and problem-solving skills
• Ability to work in a fast-paced, high-volume retail environment

Qualifications & Experience

• Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field
• 6–10+ years of experience in HR operations, preferably in Retail, FMCG, or Hospitality
• Hands-on experience with statutory compliance and payroll coordination

Job Type: Full-time

Pay: ₹45,000.00 - ₹55,000.00 per month

Work Location: In person