Customer Service Assistant

Job Description

About the Role: We are looking for a dedicated and customer-oriented Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing timely and effective assistance to ensure a positive experience. You’ll resolve customer issues, answer questions, and provide product or service information with professionalism and empathy. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. Resolve customer complaints and issues efficiently, escalating when necessary. Guide customers through troubleshooting steps or product usage. Maintain accurate and detailed records of customer interactions in CRM tools. Collaborate with internal teams (Sales, Technical, Operations) to resolve complex issues. Provide feedback and suggestions to improve customer satisfaction and product experience. Stay updated on product knowledge, company policies, and customer service best practices. Qualifications: Proven experience in customer service or a similar role (1–3 years preferred). Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Comfortable working with CRM systems and support tools (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and work in a fast-paced environment. High school diploma or equivalent; college degree preferred. Preferred Skills: Experience supporting SaaS products or technical troubleshooting (if applicable). Fluency in additional languages is a plus. Empathy, patience, and a positive attitude toward helping others. What We Offer: Competitive salary and benefits. Opportunities for growth and career development. A collaborative and supportive team environment. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Internet reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person Speak with the employer +91 8485052588