Customer Service Assistant

Role Overview: You will be responsible for providing high-quality customer support and effectively handling customer inquiries at the on-site location in Nagpur. Your main tasks will include managing customer interactions, addressing concerns, ensuring customer satisfaction, and collaborating with team members to enhance the overall customer service experience. Key Responsibilities: - Build rapport with customers and maintain positive relationships using strong interpersonal skills. - Focus on resolving customer issues promptly and effectively to ensure high levels of customer satisfaction. - Manage customer inquiries and address complaints with professionalism in the Customer Support and Service domain. - Communicate clearly and effectively with customers and team members, both verbally and in writing. - Work efficiently in a fast-paced on-site environment and prioritize tasks effectively. - Apply problem-solving skills and an empathetic approach to meet customer needs. - Proficiency in regional languages and knowledge of local customer preferences will be advantageous. Qualifications: - Strong interpersonal skills to build rapport with customers and maintain positive relationships. - Proven abilities in Customer Satisfaction, focusing on resolving customer issues promptly and effectively. - Experience in Customer Support and Service, including managing inquiries and addressing complaints with professionalism. - Excellent communication skills, both verbal and written, to interact clearly and effectively with customers and team members. - Ability to work in a fast-paced, on-site environment and prioritize tasks efficiently. - Problem-solving skills and an empathetic approach to meeting customer needs. - Proficiency in regional languages and knowledge of local customer preferences are a plus. - Bachelor's or Master's degree in a relevant field or equivalent professional experience is preferred.,