Customer Service Assistant

**Job Description:** **Role Overview:** As a Customer Support Executive at Torque Pharmaceuticals Pvt. Ltd., your primary responsibility will be to assist customers with their inquiries, issues, and orders. Your role will involve communicating politely, resolving problems efficiently, and ensuring customer satisfaction. **Key Responsibilities:** - Make outbound calls to customers to verify their website orders. - Communicate with customers in a polite and professional manner to establish trust. - Encourage customers to confirm their orders and provide assistance as needed. - Record call details and update order statuses accurately. - Collaborate with other teams to address and resolve customer queries. - Adhere to company policies and service standards to deliver exceptional customer support. **Qualifications Required:** - Excellent communication skills, both verbal and written. - Demonstrated patience and a polite demeanor when dealing with customers. - Strong problem-solving abilities to address customer issues effectively. - Basic proficiency in using computer applications such as CRM systems or support tools. - Ability to work collaboratively in a team environment to achieve common goals. **Company Details:** Torque Pharmaceuticals Pvt. Ltd., a reputable generic pharmaceutical organization with over four decades of experience, is dedicated to upholding ethical standards and driving positive change in the healthcare industry. With a commitment to excellence and a mission of "Better Together," the company has expanded into FMCG and Ayurvedic sectors, offering high-quality healthcare products. Torque Pharmaceuticals has a diverse portfolio that includes popular brands like Torex, No-Scars, Multipower, and Torque Ayurveda. Join us at Torque Pharmaceuticals to contribute to innovation and create a healthier world.,