Customer Service Assistant

As a Customer Service Representative at our company, you will play a crucial role in ensuring exceptional customer experiences. You will be responsible for the following key responsibilities: - Build expert, dynamic knowledge of the company's products and services - Conduct research with available resources to satisfy customer inquiries - Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships - Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties - Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell - Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review Qualifications required for this role include: - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Problem-solving skills and attention to detail - Previous experience in customer service is preferred This is a full-time, permanent position suitable for fresher candidates. The work location is in person. Join our team and be part of delivering exceptional customer service experiences.,