HR Manager

We are seeking a dynamic people leader with a clear understanding of the bigger picture, capable of balancing strategic vision and thought leadership with execution excellence. As the Group Leader - Human Resources, you will play a crucial role in scaling our operation and organization while focusing on customer-centricity, team growth, well-being, and operational rigor. You will be responsible for managing a large, complex site/location, working closely with senior operations leaders to strategize business goals and execute key HR initiatives. Your key responsibilities will include overseeing generalist activities, HR initiatives, employee retention, and employee engagement at the location. You will provide strategic direction to the team, effectively implement HR strategies, and ensure the development and management of an efficient employee lifecycle. Acting as a liaison between Human Resources and business operations leaders, you will drive positive relationships with the Customer base and facilitate the delivery of employee processes. Collaborating with the leadership team, you will develop and implement short and long-term human resources strategies to drive business growth and enhance employee engagement. By partnering with senior management, you will lead culture change initiatives, aligning with Concentrix cultural values, and fostering open communication across all levels of the organization. Additionally, you will oversee the implementation of employee engagement programs, manage compensation and benefits, and provide mentorship and guidance to senior management. To be successful in this role, you must have ITES/BPO industry experience and at least 13 years of relevant HRBP experience in third-party business process services companies. You should be familiar with leading teams in a fast-moving, customer-centric environment and possess the ability to solve complex problems independently. An MBA/PG degree is preferred, along with expertise in HR generalist responsibilities. This is a full-time, permanent position with benefits including health insurance and provident fund. The work schedule is during day shifts, and proficiency in English is required. The role will be based in person at the specified location.,