HR Associate - Service Delivery

ZS Associates (India) Pvt Ltd

2 - 3 years

7 - 11 Lacs

gurugram

Posted:3 days ago| Platform:

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Skills Required

hr service delivery icims hr operations successfactors ms office suite joining formalities hr generalist activities hr policies process improvement hrsd talent acquisition service delivery recruitment hr processes onboarding data privacy

Work Mode

Work from Office

Job Type

Full Time

Job Description

HR Service Delivery Associate

What youll bring:

Manage key employee processes including starting from onboarding, transfers, leave management, role changes, and offboarding.
Provide first-level support for employee queries
Identify and resolve issues, escalate complex problems, and perform root cause analysis to suggest corrective actions.
Administer HR policies and put mechanisms to quickly respond to general HR queries
Liaise with the legal team and HR business partners on employment matters
Maintain employee data in HR systems (SuccessFactors) and ensure data integrity. Understands data privacy and security
Understands reports/dashboards to ensure compliance with data governance standards.
Partner with global HR teams to ensure consistent HR processes
Coordinate with internal HR stakeholders across multiple employment-related topics.
Ensure HR processes adhere to compliance, governance, and ethical standards.
Support audits and local labor law requirements in collaboration with HR leads and Legal team.
Proactively identify opportunities for process improvement, proposing changes to reduce time, improve accuracy, or enhance controls.

What you'll do:

Proven track record in HR Service delivery role; managing employee queries for an independent office or Business Unit with 800+ head count.
2 to 3 years of HR Service Delivery or shared services experience preferred
Bachelors degree in human resources, Business Administration, or related field; masters degree preferred.
Strong organization and prioritization skills to meet deadlines effectively.
Ability to resolve problems and manage multiple tasks effectively.
Strong communication and interpersonal skills.
Collaborative approach with a global, process-oriented mindset.
Global exposure or experience of having worked in cross office global teams
Experience with HR systems like SuccessFactors, ICIMs preferred
Understands HR compliance, governance, and employee lifecycle management.
Proficiency with MS Office Suite (Word, Excel, PowerPoint)

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