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Housekeeping GSA (Guest Service Associate)

Housekeeping GSA (Guest Service Associate)

Naukri Hospitality Jobs

0 - 2 years

|

1 - 3 Lacs

Posted:3 weeks ago| Platform:

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Skills Required

guest service guest satisfaction customer service hospitality hotel management front desk sqlite android front office operations kotlin guest handling housekeeping sales guest relations java mvvm retrofit front office ohsas 18001 json

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Housekeeping GSA (Guest Service Associate) to join our team in the hospitality industry. The ideal candidate will have excellent guest service skills and be able to provide top-notch service to our guests.

Roles and Responsibility

Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
Handle guest complaints and resolve issues professionally and courteously.
Coordinate with other departments to ensure efficient room preparation and maintenance.
Maintain high standards of cleanliness and hygiene in guest rooms and public areas.
Provide exceptional customer service, responding promptly to guest requests and concerns.
Collaborate with colleagues to achieve sales targets and improve overall guest satisfaction.

Job Requirements

Excellent communication and interpersonal skills are required to work effectively with diverse groups.
Strong problem-solving skills are necessary to handle challenging situations efficiently.
Ability to work well under pressure, managing multiple tasks simultaneously while maintaining attention to detail.
Knowledge of hotel management systems and procedures is essential.
A strong commitment to delivering exceptional customer service and exceeding guest expectations is expected.
Ability to maintain confidentiality and handle sensitive information with discretion.

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