IHG Hotels & Resorts logo

Guest Service Associate Housekeeping

0 - 4 years

2 - 6 Lacs

hyderabad

Posted:1 day ago| Platform: Naukri logo

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Skills Required

housekeeping supervisor hospitality basic front office guest satisfaction hotel management guest service associate operations room

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Guest Room & Public Area Maintece:

Clean and service guest rooms according to established standards and procedures
Ensure all assigned rooms are fully stocked with required amenities, linen, and supplies
Report any maintece issues or damage to the Supervisor immediately
Maintain cleanliness in corridors, lift lobbies, and service areas
Handle guest laundry or special cleaning requests courteously and efficiently

Guest Experience:

Greet guests politely when encountered in corridors or public areas
Respond promptly and courteously to guest requests or complaints and inform the Supervisor when necessary
Ensure guest privacy and safety at all times while entering occupied rooms

Operational Standards:

Adhere to

IHG Way of Clean

standards for hygiene and disinfection
Follow all hotel SOPs, brand standards, and cleaning checklists accurately
Ensure proper usage, maintece, and storage of cleaning equipment and chemicals
Participate actively in departmental briefings and training sessions
Support energy-saving and sustainability initiatives as part of IHG s True Hospitality for Good commitment

Teamwork & Communication:

Coordinate effectively with the Front Office for room status updates
Assist colleagues and contribute to maintaining a positive, cooperative team environment
Report lost and found items as per hotel procedures

Qualifications & Experience:

Minimum 10th / 12th standard or Diploma in Hotel Management preferred
Prior housekeeping experience in a hotel environment (IHG experience preferred)
Basic communication skills in English
Knowledge of cleaning techniques, tools, and safety standards
Positive attitude, attention to detail, and a passion for cleanliness and guest satisfaction

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