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Minita Gupta
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Hiring Quality Analyst

Hiring Quality Analyst

2 - 7 years

|

4 - 6 Lacs

Navi Mumbai Thane Kalyan/Dombivli

Posted:2 months ago| Platform:

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Skills Required

Quality Analyst BPO Customer Service International Chat Process Customer Management US Process Call Monitoring Call Quality Call Audit Feedback Call Calibration Quality Quality Tools UK chat Customer Handling International BPO International US chat UK Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring Quality Analyst for BPO (international chat process) Candidate with international chat exp. preferred Provide constructive feedback to agents & managers Improve customer service quality Prepare & present quality reports Excellent communication Required Candidate profile A bachelor's degree Experience in quality inspection, auditing Excellent communication skills, both written and verbal Strong computer skills Strong analytical and problem-solving skills

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