Hiring - Level 2 Application Support Engineers - Mumbai

Role

Exp 2 to 4 yrs

Location Mumbai (Thane)

Shift- Rotational - 9 am to 6 pm OR 12pm to 9 pm

Working Days - 6 days (Monday to Saturday)

Primary Skill Set -

Key Responsibilities:

• Provide Level 2 support for business-critical applications in the general insurance domain.
• Investigate and resolve incidents, service requests, and data-related issues escalated from L1.
• Monitor application health and performance, respond to alerts, and perform basic troubleshooting.
• Collaborate with L3, development, QA, and other teams to escalate unresolved issues.
• Perform routine maintenance, configuration, and data fixes using scripts.
• Document known errors, solutions, and workarounds in the knowledge base.
• Interact with business stakeholders (underwriting, claims, policy servicing, finance, etc.) to gather and understand functional requirements.
• Participate in impact analysis and requirement validation.
• Perform analysis of integration logic and system processes and provide adequately descriptive solutions and responses back to Customers.
• Effectively document investigative steps and analysis to escalate technical issues to the Product and Engineering team (L3).
• Escalate incident tickets through the appropriate channels and hold those escalated to accountable for responding in accordance with SLAs.
• Proactive ownership and management of allocated ticket
• Investigate any identified issues with the implementation and then proactively drive resolution.

Required Skills & Qualifications:

• Bachelors degree in Information Technology, Computer Science, or a related field.
• 24 years of experience in L2 application support roles.
• Hands-on experience in the General Insurance domain – understanding of policy lifecycle, claims, endorsements, renewals, and regulatory aspects.
• Strong analytical and troubleshooting skills for application issues (logs, data, process flow).
• Familiarity with ITIL-based support processes (incident, problem, change management).
• Experience with ticketing tools (ServiceNow, Remedy, JIRA) and documentation tools (Confluence, Visio).
• Ability to communicate effectively with both technical teams and business users.
• Proactive mindset with strong documentation and stakeholder management skills.

If interested, please send me your updated CV along with the following details mentioned below asap to sweta.mondal@inadev.com :

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