Application Tech Support Practitioner / Service Desk Mangement

Artech

0 - 1 years

0 - 3 Lacs

bengaluru

Posted:Just now| Platform:

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Skills Required

troubleshooting it service desk technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi,

On Sat 27th-sep-2025 , we have Drive in Accenture Office , Those who are available , kindly

show your interest here .

Role & responsibilities

Deliver Technical Support through the IT Service Desk, ensuring timely resolution of user issues.
Troubleshoot and resolve technical problems efficiently, providing clear guidance to end users.
Accurately log and document all client interactions, issues, and resolutions within the ITSM tool to maintain comprehensive records.
Collaborate proactively with team members to enhance service delivery and elevate the overall client experience.
Take ownership of assigned tasks and work independently, progressing towards becoming a Subject Matter Expert (SME).
Actively participate in team discussions, sharing insights and contributing to continuous improvement initiatives.
Contribute to identifying and implementing effective solutions for work-related challenges.
Assist in developing and refining support processes to streamline operations and improve service quality.
Provide training, mentorship, and guidance to junior team members, fostering a positive and collaborative team environment.

Preferred candidate profile

TrobleShooting , It support , Technical Support

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