Helpdesk Associate

Helpdesk Associate:

As a Helpdesk Support, you will be responsible for providing comprehensive assistance to senior employees at the client's place, managing their queries, and ensuring smooth operations during health checks on weekends. You will be the primary point of contact for senior staff, offering technical support, troubleshooting assistance, and ensuring their overall satisfaction with our services.

Position

Location

Reporting to

Salary Range

Responsibilities:

• On-site Support:

  Travel to client offices to provide on-site assistance to senior employees. This includes resolving technical issues, setting up equipment, and ensuring that all systems are functioning effectively.

• Assist Senior Employees:

  Provide personalized support to senior employees, addressing their specific needs and concerns promptly and professionally.

• Query Management:

  Manage and resolve queries from employees, including technical issues, software applications, and general inquiries.

• Health Checks Support:

  Provide support during health checks on weekends for employees, ensuring a seamless process and addressing any technical issues that may arise.

• Documentation:

  Maintain accurate records of support tickets, resolutions, and any other relevant information for future reference.

Key success metrics for the role:

• Audit Cycle
  
• VIP Appointments Experience
  
• Handling the regional appointments and reports (Based on the requirement)
  
• Managing the relationship and operations with the vendor.
  

Requirements:

• Graduate with Strong analytical and organizational skills.
  
• Excellent communication and listening skills.
  
• Ability to work under pressure.
  
• Good computer proficiency.
  
• Must possess attention to detail and solution-oriented traits
  
• Knowledge in MS office suite such as word, excel and PowerPoint presentation
  

Why Join ekincare:

At ekincare, we are not just building a product we are redefining how India experiences corporate healthcare. This is an opportunity for high-caliber professionals who want to create meaningful impact at scale and fast-track their careers.

• Be part of a winner

  Series B-funded, high-growth startup with patented technology, trusted by 1000+ companies across industries.

• Shape the future of health-tech

  Work on cutting-edge solutions in one of the fastest-growing domains.

• High-impact role

  Direct exposure to top management, influencing strategy and outcomes.
• Thriving in a

  dynamic, flat-hierarchy environment

  with a

  fast fail, fast learn culture

  that empowers experimentation and rapid iteration.

• Career acceleration

  ESOPs, attractive performance-based incentives, and the possibility of multiple promotions within a year.

• Empowered environment

  Dynamic startup culture, flat hierarchy, and a fast fail, fast learn approach.

• Holistic growth

  360-degree appraisal process and learning opportunities beyond your function.

• Well-being matters

  Comprehensive medical benefits and fitness perks, including gym, yoga, Zumba, and more.

If you are serious about your career and ready to operate at the top of your game, ekincare is where you belong.