Head of Unit

As a Hospital Operations Manager at the Fortis Network Hospital, your role involves managing the Operations and P&L of the hospital to ensure sound fiscal operation while promoting cost-effective services. Your responsibilities include: - Devising and implementing strategies to achieve financial targets such as PAT, EBITDA, and Revenues. - Participating in the development and implementation of strategic plans with the MD & CEO/GCOO/Head SBU, Medical Staff, and Senior Management. - Attaining patient care, safety, education, and customer service goals while maintaining financial viability. - Maintaining a strong relationship with doctors and having a pipeline to hire key doctors. - Positioning the hospital in the catchment area and connecting with the community effectively. - Keeping a close watch on competitor activities. - Conceptualizing and launching new medical programs to enhance business value and positioning. - Ensuring adherence to standardized policies, systems, and procedures at the facility. - Liaising with legal, political, social, and IR environments for successful operations. - Communicating effectively with Clinical Directors and Medical staff to achieve unit goals. - Acting as an escalation point for operational issues and ensuring timely resolutions. - Driving employee engagement and culture building through regular activities. Additionally, your role involves: - Adhering to the company's code of conduct and values. - Promoting open communication, accountability, and timely decision-making. - Developing and retaining key personnel through training, development, and succession planning. - Establishing processes to comply with quality standards and regulatory norms. - Ensuring patient care standards are met. - Leading Corporate Social Responsibility initiatives at the unit to enhance the brand image. Qualifications required for this role include: - Required Education: MHA - Preferred Education: MBA / MHA from a recognized institute - Experience: Ideally 10 - 15 years of experience in Ops, Finance, and Administration, with leadership roles in healthcare. You should have thorough knowledge of Management Principles and experience in operating efficiently in a complex decision-making environment to lead the network hospital strategically and operationally.,