Head Of Service Delivery

Head of Service Delivery

Location:

Experience:

(Candidates with more than 25 years of experience will not be considered)

CyRAACS is a leading cybersecurity consulting firm specializing in Audits, Consulting, Offensive Security Testing and Platform enabled services. CyRAACS plays a crucial role in ensuring the cyber security posture of various Public Sector Units, Banks, FinTech, Insurance Companies, and Capital Market companies.

CERT-In

Our key service lines include:

• Technical Services:

   VAPT, Red Teaming, Configuration and Code Reviews

• Audits & Consulting:

   Cybersecurity, Privacy, and Regulatory Audits

• Platform-Enabled Services:

   Compliance Management, Third-Party Risk Management, and Managed VAPT Services

SaaS platform tailored for Cybersecurity with capabilities to simplify security and compliance for clients.

We are now scaling for the next phase — expanding delivery capabilities, building leadership depth, driving operational excellence and transforming into a full-fledged platform company.

Head of Service Delivery

The ideal candidate brings strong delivery governance, people leadership, and a proven record of building scalable operations in cybersecurity or consulting environments.

CEO, COO, Managing Director, and CTO

• Lead service delivery across Technical, Consulting, and Platform-Enabled Services with focus on quality, client success, and profitability.
• Collaborate with 

  Sales

   on 

  pricing, packaging, and go-to-market planning

   for services.
• Establish strong delivery governance — SLAs, dashboards, and performance reviews.
• Drive 

  transformation

   through process improvement, automation, and platform adoption in partnership with the CTO.

• Lead CyRAACS’ global expansion strategy

  , developing delivery models and partnerships to support international clients.
• Mentor, engage, and grow a 

  young, high-potential workforce

   across Bengaluru and Mumbai.
• Identify and develop the next generation of delivery leaders — Managers, Senior Managers, Directors, and Practice Heads.
• Ensure adherence to 

  regulatory and client compliance

   expectations in all engagements.
• Own delivery metrics across 

  quality, client satisfaction, utilization, and transformation outcomes.

• 15–20 years

   of experience in cybersecurity, consulting, or managed services.

• 3–4 years

   of hands-on experience dealing with 

  regulatory requirements, audits, or compliance

   — as a consultant, auditor, or advisor.
• Prior experience in 

  scaling teams and delivery organizations

   (100+ professionals).
• Proven success in 

  transformational roles

   — process optimization, technology adoption, or delivery model redesign.
• Strong exposure to 

  Indian and global clients

   (BFSI, IT/ITES, digital enterprises).
• Startup or growth-stage experience is a strong plus.
• Ability to lead and motivate multi-generational teams with empathy and clarity.

• Strategic and operational leadership
• Delivery governance and performance management
• People development and engagement
• Client success and stakeholder management
• Process transformation and automation
• Business acumen and P&L awareness
• Strong communication and executive presence

• Bachelor’s or Master’s degree in Engineering, Computer Science, or Information Security.
• Certifications such as 

  CISA, CIPM, CISM, CISSP, CRISC, PMP

   preferred.
• Executive education (IIM, ISB, or equivalent) desirable.

• Opportunity to shape and scale a fast-growing cybersecurity firm.
• Work directly with founders and senior leadership driving India’s next wave of cyber resilience.
• Lead a dynamic, young team building a culture of excellence and accountability.
• Be part of an organization blending 

  consulting depth with platform innovation

  .