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Head of Quality (Aviation ) - Mumbai

Head of Quality (Aviation ) - Mumbai

One Story

7 - 10 years

29 - 30 Lacs

Mumbai Metropolitan Region

Posted:2 months ago| Platform:

Apply

Skills Required

support training service development metrics drive management capture reporting analysis efficiency data design learning flexibility compliance addition audit governance sigma lean certification effectiveness communication negotiation leadership certifications dashboard

Work Mode

On-site

Job Type

Full Time

Job Description

Lead TQ support for a new strategic offering, training and quality as a Service for our

clients.

Provide Training and quality support, development of metrics and dashboards in line with

customer requirements.

Ability to lead a team, coordinate with other locations and drive standardized practices.
Should meet and exceed client metrics: external & internal quality metrics should be

consistently green.

Strengthen quality & training management processes/framework to improve delivery &

performance.

Accurately capture SLA Metrics, the reporting needs of each of the client and set

up/customize processes to seamlessly meet client's expectation.

Drive continuous improvement program across processes.
Analysis of utilization, efficiency and available data for the process.
Undertake detailed process improvement studies and up skills the team members
Ability to get out of the box ideas and Process Improvement Initiatives in the process
Translate key business drivers to performance requirements and accordingly

identify/design learning interventions that provide greater flexibility of learning options.

Should drive Process Control & Compliance in addition to managing Audit requirements.
Innovate new ways of learning and help drive adoption of Tech infused learning solutions.
Lead Governance & performance reviews for areas driven by T&Q team.
Lead the organization effort in quality certifications.

Requirement -

7-10 years of industry experience in Quality & Training domains in customer service

Domain. Aviation Sector Experience Preferred.

Exposure to different improvement frameworks like six sigma, lean. Six Sigma Black Belt

certification is preferred knowing the Global scale and impact of the role.

Successful track record of improving performance against quality, efficiency, and

effectiveness metrics, and meeting/exceeding contractual service level performance
requirements.

Strong client-facing skills with excellent communication, negotiation and conflict

management skills.
Skills: compliance management,process control,negotiation,six sigma,learning interventions,quality management,process improvement,bpo,performance reviews,training and development,team leadership,communication,audit,quality,metrics and dashboards,client relations,business process outsourcing (bpo),training development,quality assurance,lean,metrics development,client management,dashboards,sla metrics,continuous improvement,conflict management,governance,quality certifications,compliance,six sigma belt,audit management,metrics and dashboard development,sla metrics management,performance management,data analysis,training

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Head of Quality (Aviation ) - Mumbai