Head of Operations

The typical responsibilities of an ZenPlus City Head may include:

Growth:

-         Develop and execute strategies to drive sustainable growth in the city operations.

-         Identify and capitalize on market opportunities to expand the fleet base and increase revenue.

-         Collaborate with marketing and driver acquisition teams to attract new drivers.

-         Analyse market trends and competitor activities to refine growth strategies.

Profitability:

-         Take ownership of the city's Profit and Loss (P&L) statement, ensuring both top-line and bottom-line growth.

-         Monitor financial performance, prepare budgets, and implement cost-effective measures.

-         Optimize fleet utilization, driver incentives, and pricing strategies to enhance profitability.

-         Regularly assess key performance indicators to identify areas for improved financial outcomes.

Driver Experience:

-         Foster a positive driver community by maintaining strong relationships and open communication.

-         Oversee driver onboarding, training, and performance management to ensure exceptional service.

-         Address driver concerns and implement initiatives to enhance driver satisfaction and retention.

-         Collaborate with driver support teams to provide timely assistance and support.

Compliance & Safety of the Asset:

-         Ensure full compliance with local regulations, safety standards, and company policies.

-         Oversee vehicle inspections and maintenance to guarantee a safe and high-quality fleet.

-         Implement safety protocols and training programs to minimize risks and ensure driver and passenger safety.

-         Keep abreast of industry regulations and trends to maintain a compliant and secure operation.

People & Culture:

-         Lead and motivate a diverse team of operational and support staff to achieve performance targets.

-         Cultivate a positive and inclusive work culture that promotes teamwork and employee engagement.

-         Provide mentorship and professional development opportunities to team members.

-         Handle personnel matters, performance evaluations, and conflict resolution effectively.

Innovation:

-         Drive innovation within the city operations, proposing and implementing creative ideas.

-         Leverage data analysis to make informed decisions and continuously improve operational efficiency.

-         Stay current with industry trends and best practices to enhance service quality and customer satisfaction.

-         Encourage a culture of innovation and adaptability within the city team.

Requirement:

10+ years of experience into similar field

Minimum 3+ Years of experience in managing P&L

Qualification: Post Graduate (Pref.. A or B Class Institute)

Good Command Microsoft Excel

Qualifications

[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]

Example: Excellent verbal and written communication skills