Head of Operations

About Us

Phoenix Business Advisory is a premier consultancy specializing in business immigration and advisory services for the USA, Australia, and UAE. We assist clients in migrating their businesses, obtaining investment visas, and navigating the complexities of international relocation and business setup.

Position Summary

Head of Operations

Key Responsibilities1. Team Leadership & Management

• Lead, mentor, and manage a team handling post-sales activities.
• Conduct regular team meetings to address challenges and align objectives.
• Provide training and guidance to enhance team skills and performance.

2. Client Relationship Management

• Serve as the primary contact during the post-sales process.
• Maintain strong relationships with clients to ensure satisfaction and retention.
• Address client inquiries and provide timely resolutions.

3. Documentation & Eligibility Compliance

• Oversee the collection, verification, and organization of client documentation.
• Ensure accuracy, completeness, and compliance with relevant immigration regulations.
• Conduct eligibility checks, focusing on Skilled Visa Australia requirements.

4. Petition Filing & Visa Lodgment

• Manage the preparation and filing of petitions, particularly for Australian Skilled Visa applications.
• Stay updated on immigration laws and regulations for Australia, USA, and UAE.
• Oversee the visa lodgment processes and ensure timely submissions.

5. Process Optimization & Performance Monitoring

• Identify and implement process improvements to enhance efficiency.
• Monitor key performance indicators (KPIs) and report progress to senior management.
• Develop operational strategies to streamline workflows and improve productivity.

6. Cross-Departmental Coordination

• Collaborate with other departments to ensure seamless service delivery.
• Communicate effectively with stakeholders to maintain clarity and alignment.
• Prepare operational reports and updates for senior management.

Qualifications & Experience

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 10 years of experience in operations management,

  preferably in business immigration (USA L1, EB5 visa or Skilled Visa Australia processes) with a strong background in the Real Estate industry.

• Proven experience in managing client-facing operations within

  Immigration, Banking, Logistics, or Real Estate.

• Strong leadership, problem-solving, and decision-making skills.
• In-depth knowledge of immigration laws and processes.
• Excellent organizational and communication abilities.
• Ability to work under pressure and manage multiple tasks effectively.