Head of Operations

As an Operations Leader, you will be responsible for leading and optimizing Omni channel store business operations, building scalable processes, systems, and developing a strong team to handle 10x scale and complexity. Your background in Operations Management, Problem-solving, People management, and Data analysis will be crucial in driving operational efficiency and team performance. Your key role will involve aligning operational processes with company goals and fostering seamless collaboration across departments. Key Responsibilities: - Oversee the daily operations of the stores to ensure high performance in Speed, Productivity, and Quality metrics. - Utilize data analysis and KPIs to monitor performance, identify improvements, and execute strategies to deliver results. - Proactively identify operational bottlenecks, risks, and inefficiencies, and implement practical solutions using structured problem-solving methodologies (e.g., Lean, Six Sigma, Root Cause Analysis). - Lead, motivate, and develop a high-performing operations team by setting clear goals, conducting regular performance reviews, and fostering a culture of accountability and continuous learning. - Collaborate with departments such as Replenishment, Supply chain, Category, and Customer service to align operations with business priorities and deliver customer value. - Manage budgets and resource allocation to ensure optimal use of time, people, and capital. - Generate clear, actionable reports and dashboards, and present insights and recommendations to senior leadership. Qualifications: - Bachelor's degree in Business, Operations Management, Industrial Engineering, or a related field (Masters degree preferred). - 5+ years of experience in operations management or related roles. - Strong analytical skills with proficiency in Excel, SQL, or BI tools (e.g., Tableau, Power BI). - Demonstrated success in leading teams and managing change in dynamic environments. - Excellent communication, leadership, and interpersonal skills. - Familiarity with process improvement frameworks and tools (Lean, Six Sigma, etc.). - Experience in managing cross-functional projects and stakeholder relationships. In this role, you will thrive as a strategic thinker with a hands-on execution style, possessing strong organizational and prioritization skills. Your high attention to detail, commitment to excellence, and tech-savvy nature will be valuable assets in this position.,