Head of Markets Operations

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

This newly created leadership role sits within the ANZ Markets Chief Operating Officer (COO) team and is based in Bengaluru. The position is critical to ensuring effective operational oversight and local leadership for approximately 200 staff supporting a diverse set of operational functions across the global Markets business.

Foreign Exchange, Fixed Income, Credit, and Commodities

This is a high-impact leadership role that demands deep operational expertise, strong stakeholder engagement skills, and the ability to lead through influence in a dynamic global environment.

Role Type: Permanent

Role Location: Manyata Embassy Business Park, Outer Ring Road, Near Nagavara, Bengaluru - 560045

Work Hours: As per business requirements

What will your day look like?

As Head of Markets COO Functions Bengaluru and Head of Markets Client Data you will:

• Oversee the daily operations of the Bengaluru Markets COO Functions, ensuring efficiency and effectiveness in all processes.
• Implement and monitor operational policies and procedures to enhance productivity whilst ensuring controls are operating effectively.
• Manage within plan/budget allocated.
• Local oversight for critical and high impact operations which are required to support compliance with CPS230 and broader non-financial risk management.
• Collaborate with Markets COO LT members to assist with development and execution of strategic plans and business priorities related to the Bengaluru teams.
• Adopt an inclusive leadership approach where a speak-up culture is highly encouraged, and any matters are promptly escalated in an open and transparent manner.
• Lead and mentor a team of managers and staff, fostering a culture of excellence and continuous improvement.
• Ensure effective communication and collaboration across all departments
• Responsible for ensuring the most efficient operating model is implemented to achieve STP targets across team
• Oversee the daily operations of Client Account Data teams across Bangalore and Manilla, ensuring efficiency and effectiveness in all processes.
• Responsible for ensuring all Markets Client Data is captured correctly across the Markets Client Lifecycle (Onboarding, Amendments, Offboarding, etc)
• Responsible for ensuring all Markets Client Data is captured and loaded correctly to support all markets product lifecycle events (Settlements, Confirmations, Affirmations, Regulatory Reporting)
• Ensure highest levels of customer experience are experienced with teams meeting or exceeding SLA’s and KPI’s
• Be proactive and thorough in embedding new regulatory requirements and adhering to existing regulations across multiple jurisdictions

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven leadership experience across functionally and geographically diverse teams, including deep experience relevant to the business
• Experience in building and maintaining strong relationships with key stakeholders, including clients, partners, and suppliers.
• Proven experience in managing daily operations, preferably within a multinational environment. This includes overseeing various departments and ensuring efficiency and effectiveness in all processes.
• In-depth knowledge of operational processes, risk management, and compliance as it relates to a global Markets business. This includes ensuring compliance with all relevant regulations, policies, and standards, and implementing robust risk management practices.
• A subject matter expert that understand Markets products (FX, Commodities, Rates, Credit) and Trade Life Cycle, Regulatory Requirements and the impacts that data has on these products.
• Experience in driving automation programs that minimise risk and improve straight through processing

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 99685.