Head of Account Management - Staffing/Outsourcing firm

We are hiring a Head of Account Management (Sales) for a leading UAE-based staffing/outsourcing firm

Job Title: Head of Account Management - India

Reporting to: Director sales

Department: Professional & Enterprise

Location: Bengaluru, India - Richmond road - 5 days/ work from office

*This role is 70% account management (farming) and 30% new business development (hunting)."

Job Summary:

We are looking for a dynamic and results-driven Head of Account Management to lead our client

engagement and business development efforts within the Professional & Enterprise staffing division. This role will oversee key enterprise relationships, drive new client acquisition, and ensure the effective delivery of staffing solutions across the GCC and MENA regions, with a strong focus on the UAE.

Key Responsibilities:

Sales Development:

• Identify and secure new business opportunities across high-growth industries for white-collar staffing solutions
• Develop and execute comprehensive sales strategies to exceed revenue and profitability targets
• Build and maintain a robust sales pipeline through proactive prospecting, online networking, and attending international events
• Conduct market intelligence to stay ahead of industry trends and evolving client demands
• Prepare compelling sales pitches, proposals, and pricing models tailored to client needs
• Lead complex negotiations and close high-value contracts with prospective clients

Account Management:

• Serve as the strategic point of contact for major enterprise clients, ensuring long-term satisfaction and loyalty
• Design and implement client-specific account strategies to drive performance, enhance value delivery, and uncover growth opportunities
• Collaborate cross-functionally to deliver tailored staffing solutions aligned with client expectations
• Track and report on account health metrics and client satisfaction levels regularly
• Handle escalations with a solutions-oriented approach, while nurturing strong professional relationships
• Conduct monthly business reviews to highlight performance and introduce upsell/cross-sell opportunities

People Management:

• Lead, coach, and develop a team of account managers and sales professionals to achieve team KPIs
• Set clear goals, conduct regular performance reviews, and implement development plans
• Promote a culture of collaboration, accountability, and excellence
• Optimize team operations through best practices, tools, and processes
• Represent the business unit in internal leadership forums and contribute to strategic planning

Qualifications:

• Bachelors degree in business, Marketing, or a related field; MBA is a strong advantage
• 8 - 10 years of experience in senior-level sales/account management role within the staffing industry
• Demonstrated success in driving revenue growth, managing large number of enterprise accounts, and expanding client portfolios
• Exceptional leadership, stakeholder management, and team-building abilities
• Deep understanding of staffing industry dynamics, particularly in GCC and MENA markets
• Superior communication, negotiation, and presentation skills
• Strong commercial acumen with experience in preparing contracts, proposals, and cost sheets
• Self-motivated and agile in fast-changing environments
• Willingness and ability to travel across Gulf countries every alternate month and quarterly, as per business requirements
• In-depth knowledge of staffing solutions and industry best practices
• Excellent communication, negotiation, and presentation skills
• Ability to work independently and collaboratively in a fast-paced environment

rajalakshmi@hr-central.in

Thanks & Regards,

Rajalakshmi

HR Central