Head IT & ITES

Position Overview

Key Responsibilities

• Lead and manage the corporate IT strategy, aligning IT initiatives with organizational goals and business strategies.
• Develop and implement IT governance frameworks, ensuring all technology systems and processes meet compliance, security standards, and industry regulations.
• Oversee the design, implementation, and maintenance of business systems (ERP, CRM, etc.), ensuring high availability, security, and scalability.
• Oversee network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Lead vendor negotiations, manage contracts, and maintain strong relationships with external partners to ensure cost-effective procurement and high service quality.
• Oversee corporate network architecture, ensuring robust infrastructure for WAN/LAN, VPNs, and secure data communication across business units.
• Ensure the smooth functioning of IT operations across corporate and other associated units, including the management of data centers, server infrastructures, workstations, telephony systems, and cloud environments.
• Manage and enforce disaster recovery plans and business continuity processes to minimize downtime and mitigate risks related to data loss or cyber threats.
• Ensure adherence to IT security policies, conducting regular audits and implementing best practices to protect corporate information systems and data.
• Keep abreast of the latest trends in IT technology and systems, proactively introducing new solutions to improve operational efficiency, service delivery, and cost-effectiveness.
• Manage the IT budget, ensuring cost optimization across all IT-related expenditures.
• Provides user training and support of all property/site systems, network enhancements, hardware and software support.
• Maintains an inventory of all hardware products and software licenses, and reviews maintenance agreements.
• Aware of the most up-to-date methods and technologies in the Information Communication Technology (I.C.T.) industry.
• Interact with senior management and provides best practices and proven solutions that will improve and enhance the delivery of products, systems, software across the resort
• Lead, mentor, and develop the IT team, fostering a culture of collaboration and innovation. Provide guidance and technical support to all corporate-level IT staff.
  

Key Competencies

• Advanced knowledge of network infrastructure (WAN/LAN, VPNs, firewalls), server and storage systems, cloud technologies, and cybersecurity protocols.
• Strong project management skills to oversee the deployment and integration of IT systems, ensuring timely delivery and within budget.
• Skilled in vendor negotiation, contract management, and maintaining long-term relationships with service providers.
• Proficient in IT security frameworks and compliance with data privacy laws and regulatory standards (e.g., GDPR, ISO, etc.).
• Excellent problem-solving skills with the ability to conduct root cause analysis for critical issues.
• Proven experience in leading and managing cross-functional IT teams, fostering a culture of continuous improvement and professional development.
• Strong understanding of business operations, financial systems, and the impact of IT on business performance.