Guest Services Management Professional

2 - 5 years

4 - 7 Lacs

Posted:9 hours ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Services professional to join our team at Margaritaville Cruise Line. The ideal candidate will have 2-5 years of experience in the hospitality industry, preferably in hotels and restaurants.

Roles and Responsibility
  • Provide exceptional guest services to ensure customer satisfaction and loyalty.
  • Manage front desk operations, including handling inquiries and resolving issues.
  • Coordinate with other departments to ensure seamless service delivery.
  • Develop and implement effective guest service strategies to enhance customer experience.
  • Train and guide staff members on best practices for excellent customer service.
  • Monitor and evaluate guest feedback to identify areas for improvement.
Job Requirements
  • Proven experience in guest services or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Familiarity with hotel management systems and procedures.
  • Ability to maintain confidentiality and handle sensitive information.

*Note -Job has been sourced from social media platforms/other public websites.

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