Guest Services Associate

Job Title:

Location:

Department:

Reports To:

Job Summary:

The Guest Service Associate is responsible for providing exceptional customer service and ensuring a pleasant dining experience for all guests. The role involves welcoming guests, taking orders, serving food and beverages, and maintaining cleanliness and hygiene standards in the restaurant.

Key Responsibilities:

• Greet guests warmly and escort them to their tables.
• Present the menu, make recommendations, and take accurate food & beverage orders.
• Serve orders promptly and efficiently as per restaurant standards.
• Ensure guest satisfaction by addressing queries and resolving complaints courteously.
• Maintain cleanliness and organization of dining and service areas.
• Coordinate with kitchen and bar staff to ensure timely order delivery.
• Handle billing and payment processes as required.
• Follow hygiene, grooming, and safety protocols at all times.
• Support team members and contribute to smooth restaurant operations.

Requirements:

• Minimum 6 months to 2 years of experience in a restaurant or hospitality setup (freshers may also apply).
• Strong communication and interpersonal skills.
• Positive attitude with a customer-first mindset.
• Ability to work in a fast-paced environment and flexible shifts.
• Basic knowledge of food & beverage service standards.

Qualification:

• Minimum HSC / Diploma or Degree in Hotel Management preferred.