Guest Services Associate

Company Description

Royal Orchid & Regenta Hotels is one of India's fastest-growing hotel brands, operating 5 and 4-star hotels for business and leisure travelers. With over 100 Hotels & Resorts in 65+ locations, the brand manages 5900+ rooms and several renowned restaurants. Royal Orchid & Regenta Hotels serve the luxury, upper mid-market, and budget hotel categories both in India and Abroad and are supported by more than 265,000 loyalty members. The company is publicly listed on the Bombay & National Stock Exchanges (BSE & NSE) and is governed by an independent board of eminent directors.

Role Description

This is a full-time on-site role for a Guest Services Associate located in Gwalior. The Guest Services Associate will be responsible for greeting and assisting guests, managing reservations, providing exceptional customer service, and ensuring a pleasant stay for all visitors. Tasks will include handling guest inquiries, resolving complaints efficiently, processing check-ins and check-outs, and maintaining up-to-date information on hotel services and promotions.

Qualifications

• Guest Services and Guest Service skills
• Customer Service and Communication skills
• Experience in handling reservations is a plus
• Excellent interpersonal skills and a friendly demeanor
• Ability to work independently and as part of a team
• Previous experience in the hospitality industry is preferred
• Bachelor's degree or equivalent experience in Hospitality, Tourism, Management, or related field