Guest Service Supervisor – F&B

3 - 5 years

2 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Guest Service Supervisor to join our team at Taj Agra, with 3-5 years of experience in the hospitality industry. The ideal candidate will have a strong background in guest service and supervision.

Roles and Responsibility
  • Supervise and coordinate front-of-house staff activities to ensure excellent customer service.
  • Develop and implement effective guest service strategies to enhance customer satisfaction.
  • Manage and resolve guest complaints professionally and courteously.
  • Collaborate with other departments to ensure seamless service delivery.
  • Train and mentor staff members to improve their skills and knowledge.
  • Monitor and control inventory levels to minimize waste and optimize resources.
Job Requirements
  • Proven experience in guest service supervision or a related field.
  • Strong leadership and communication skills are essential.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Excellent problem-solving and conflict resolution skills are required.
  • Familiarity with hotel management systems and procedures is preferred.
  • Ability to motivate and inspire team members to achieve high performance standards.

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