2155 Guest Relations Jobs - Page 14

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement Analysis Learning Agility Equal Opportunities Employment at IHCL .

A Guest Experience Director manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. What will I be doing As Guest Experience Director, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Experience Director is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Guest Experience Director serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous managerial experience in a customer service function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer service function or a similar role A passion for delivering an exceptional level of Guest service High level of IT proficiency

Whats in it for you Weekly Pay Soho Friends Membership Team Room Rates; Any Bedroom, Any House, $100 a night Health Cash Plan (option to add children) Dental Plan (option to add children) Birthday Day Off Discount on Cowshed products and Soho Home (up to 50%) Free Counselling Sessions Cookhouse House Tonic: Our Cookhouse Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Cowshed Spa Primrose Hill... Nestled inside one of Londons most idyllic neighbourhoods, Cowshed Primrose Hill is a haven of relaxation and sociable grooming. Cowshed Primrose is a social space for members to move, look after their health and well being and take care of their grooming. Available treatments range from massage, body and facial treatments, maternity, lash brow, waxing, hair removal and light salon. The Role We are seeking an experienced Receptionist to join our team at Cowshed Spa Primrose Hill (NW1 8UR ) . As a Receptionist, you will wear many hats; reception desk and handle basic admin duties, host in the spa and check guest booking for treatments. You will be responsible for being knowledgeable on all aspects of the property, neighbourhood and fostering the home away from home feeling when members enter the building What we are looking for... 1-2 years experience in a busy commercial reception desk Team player who communicates well with all colleagues Punctual, reliable and trustworthy Sense of urgency Yes, yes, yes mentality Ability to multitask and work in a fast-paced environment Have a genuine passion for food and beverage Nearest Station (NW1 8UR): Chalk Farm

Hiring receptionist for Global Brand. Min 2 yrs exp in front desk. Very Smart and pleasant personality is required. Good communications skills . Pls share CV on sarika.vasdev@provisionconsulting.in

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. .

Assists in hotel laundry daily operations and services. Works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Assists in maintaining a safe and clean work environment. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the laundry, housekeeping, or related professional area. CORE WORK ACTIVITIES Assisting in Managing Department Operations and Budgets Assisting in managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Ensures consistent workflow to minimize peaks and valleys in production. Brings issues to the attention of the department manager and Human Resources as necessary. Assists in ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs. Participates in the management of department s controllable expenses to achieve or exceed budgeted goals. Works effectively with the Engineering department on Laundry equipment maintenance needs. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Operates all department equipment as necessary and reports malfunctions. Develops, maintains and uses effective back-up plans for breakdowns. Evaluates and implements new techniques, supplies and equipment. Providing and Ensuring Exceptional Customer Service Providing services that are above and beyond for customer satisfaction and retention. Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts. .

Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the propertys restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met for Restaurant Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Plans and manages food quantities and plating requirements for the restaurant. Communications production needs to key personnel. Assists in developing daily and seasonal menu items for the restaurant. Ensures compliance with all applicable laws and regulations regulations. Follows proper handling and right temperature of all food products. Estimates daily restaurant production needs. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Checks the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented and creates decorative food displays. Leading Kitchen Team Supervises and coordinates activities of cooks and workers engaged in food preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Leads shift teams while personally preparing food items and executing requests based on required specifications. Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensuring and maintaining the productivity level of employees. Ensures employees are cross-trained to support successful daily operations. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishing and Maintaining Restaurant Kitchen Goals Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Effectively investigates, reports and follows-up on employee accidents. Knows and implements company safety standards. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. Manages employee progressive discipline procedures. Participates in the employee performance appraisal process, providing feedback as needed. Uses all available on the job training tools for employees. Assists as needed in the interviewing and hiring of employee team members with appropriate skills. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. .

•Greet clients and visitors, ensuring professional and courteous interaction. •Manage calls, emails, and appointments efficiently. •Provide administrative support to the office team. •Maintain a welcoming atmosphere at office. •Pleasant Personality.

Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. Assists Executive Chef with all kitchen operations and preparation. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. Assists in determining how food should be presented and creates decorative food displays. Maintains purchasing, receiving and food storage standards. Ensures compliance with food handling and sanitation standards. Performs all duties of kitchen managers and employees as necessary. Recognizes superior quality products, presentations and flavor. Ensures compliance with all applicable laws and regulations. Follows proper handling and right temperature of all food products. Operates and maintains all department equipment and reports malfunctions. Checks the quality of raw and cooked food products to ensure that standards are met. Leading Kitchen Operations Supervises and coordinates activities of cooks and workers engaged in food preparation. Leads shifts while personally preparing food items and executing requests based on required specifications. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Maintains the productivity level of employees. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures property policies are administered fairly and consistently. Communicates performance expectations in accordance with job descriptions for each position. Recognizes success performance and produces desired results. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Maintaining Culinary Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. Trains employees in safety procedures. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Participates in the employee performance appraisal process, providing feedback as needed. Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. .

Proficiency in English language is required.Female candidates are strongly encouraged to apply. any graduation. Handling the phone calls. guest handling. candidate should be ready to work in manufacturing company. Sunday off.

Excellent written and verbal communication skill Qualifications - Candidates having graduation (exp -3 years) or PG - 2 - 8 years exp in any field visa processing, Documentation, customer interaction. Drop CV to jobs9.steppingstone@gmail.com Required Candidate profile b.tech - 2 years, Graduation - 4- 8 years exp pg 2- 8 years interested candidates can send updated resumes to jobs9.steppingstone@gmail.com

Opportunity For Clinical Coordinator on Yearly fixed term renewable contract for our hospital payroll in Mahim. Position: Clinical Co-ordinator ( * Please note, this is not a Clinical research profile. ) Qualification: BSc, Additional Qualification in Computer applications will be an advantage Experience : 0 to 10 years Job Description: Keeps the Patient Appointment Folders ready in coordination with the MRD and support staff Ensures Billing coordination and mapping the vouchers equivalently with the respective patient folders Observes patients physical condition and emotional changes and adequately reports the same to registered nursing professionals. Utilizes techniques of reality orientation when dealing with disoriented or potentially disoriented patients, maintains a safe, clean comfortable hospital environment. Recognizes potential environmental safety and health hazards, assists in implementing hazard prevention methods and disaster plans. Knows the infectious process and modes of disease transmission and assists in ensuring effective infection control practices during patient care. Assist with physical and diagnostic examinations. Any other duties that may be assigned from time to time by the nurse in charge. Coordinate with the medical officers as required. Coordinate with the Hospital attendants for Palliative patients shifting. Is responsible for Patient Linen management and patient mobility assistance as needed. Call the patients for consultation from the waiting area. Help the patient with the queries as required. Assist with Data retrieval from Investigations or referrals done. Assist with patient coordination for Diagnostics, New appointments, Admission, Surgery booking, Follow up or referrals with other Consultants. Coordinates Consultant Room management for Equipment function control, adequacy of chargeable/nonchargeable medical and nonmedical consumables. Answering patients queries and providing clarification as and when required throughout the course of their process. Coordinating between patients and hospital stakeholders to enable/ facilitate quality service delivery Regards, Ankita Shetty HR 022-69237426

Your Role The is responsible for managing day-to-day operational activities on contract management related to respective engagements/accounts. In this Role you play key role in Maintain document repository of all contractual documents including change orders, SOWs, obligation artifacts etc. Extract and tracker the contractual obligations systematically by categorizing the criticality, priority and business impact. Interface with external and internal stakeholders for adequacy of coverage and support. Work closely with the Service Delivery team/Action Owners to ensure the compliance of contractual obligations related to IT/BPO contracts. Address contractual queries from engagement stakeholders in case of any ambiguity. Provides clarity on contract language by conducting contract research. Recommend contract change in case of any gap identified related to contractual clauses in the interest of the Capgemini as Service Provider. Your Profile Must be knowledgeable of the major elements of outsourcing contract(s). Understanding aboutDrafting of contract documents. Contract Review and Analysis Review and Identify critical terms and risks in IT/BPO outsourcing Contracts. Identify contractual deliverables and obligations of the parties. Interpret contract language and provide analysis and recommendation to the Client Contract abstraction, administer and manage contracts post execution. Track and monitor contract deliverable and obligationcompliance. Working with Contract Management tools Experience in handling contract management processes through software platform What you love about working here You can shape your with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have the on one of the industry"s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.

GRE will be the first Point of contact for the walk-in clients. Filling up the walkins form of Clients or Brokers Escorting the clients to the waiting lounge or area Assigning a sales manager on Rota basis as approved by the site head Maintaining the stock of pantry, stationery Must be Fluent in English Handling walk-in clients at Project sites. Ensure customers are attended on time regarding project details. Respond to customers on time and provide complete and correct information either in writing or in person as requested. Maintaining customer updates on enquiries made. Maintain database and MIS. Basic housekeeping. Making tea/coffee arrangements for guests / walk-in clients.

Overview Editor Agency: Snow Companies Schedule: 4:30 AM-1:30 PM EDT Job description: Editorial This position is central to ensuring that all externally facing materials are accurate, brand-aligned, and sensitive to the authentic patient voice. A strong understanding of the company’s mission—amplifying patient stories with authenticity and compassion—is essential. Responsibilities Key Responsibilities: Editorial Oversight Edit and review patient stories, marketing materials, and communication pieces to ensure the highest levels of quality, clarity, and emotional resonance. Style Guide Management Develop and maintain brand-specific editorial style guides to ensure consistency across projects and teams. Process Development Author and maintain standard operating procedures (SOPs) and departmental processes that support editorial excellence and operational efficiency. Quality Control Perform final editorial reviews and quality checks to verify that all suggested edits are implemented and that all content adheres to internal standards. Patient-Centric Focus Ensure all content development aligns with Snow’s values by incorporating the unique experiences of patients and caregivers in an authentic and respectful manner. Qualifications Qualifications: Education Bachelor’s degree (B.A. or B.S.) from a four-year college or university is required. Experience Three to five years of relevant editorial, proofreading, or writing experience in marketing, healthcare, or related fields is preferred. Skills and Competencies Mastery of the English language with superior command of grammar, tone, and clarity Strong attention to detail and a commitment to accuracy Ability to manage multiple projects independently and efficiently Editorial diplomacy and the ability to provide constructive feedback to writers Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Role & responsibilities (a) To manage the reception area including: i. Greet and welcome visitors in a professional manner. ii. Answer and direct phone calls. iii. Manage visitor log and issue badges. iv. Handle incoming and outgoing mail. (b) Administrative Support: i. Schedule and coordinate meetings and appointments. ii. Assist with data entry, filing, and document management. iii. Maintain an organized and clean reception area. (c) Customer Service: i. Provide information and assistance to visitors and staff. ii. Address and resolve inquiries or issues. (d) Coordination and Communication: i. Liaise with internal departments. ii. Support the Administrative Manager with tasks and projects.

Key Responsibilities: Front Desk Management: Greet and welcome clients, visitors, and vendors with a friendly and professional demeanor. Answer and direct incoming calls to the appropriate department or personnel. Maintain a neat and organized front desk area. Ensure a pleasant and welcoming atmosphere in the reception area. Visitor Assistance: Register and guide visitors to their respective appointments or meetings. Provide basic information about the company and its services. Assist clients with inquiries, brochures, and general information. Assist clients to AV Room for project videos, showing sample flat whenever needed and requested by Sales Executives during peak hours. Administrative Support: Assist various departments with administrative tasks such as data entry, document preparation, and filing. Manage incoming and outgoing mail, packages, and deliveries. Maintain and update contact lists, office supplies, and inventory. Accurate site billing of labor and any other agencies to ensure timely and transparent payment processing. Regular checks to verify the accuracy of CP invoices. Registering new employees on biometric and sharing data to HR on weekly basis. Co-ordinating with booked clients for agreement copy and receipts. Appointment Scheduling: Schedule appointments and meetings for team members. Coordinate conference room bookings and ensure meeting spaces are prepared. Communication: Relay messages promptly and accurately to the appropriate personnel. Monitor and respond to emails and inquiries directed to the general company email address. Security: Monitor access to the premises and ensure visitor compliance with security procedures. Report any suspicious or unauthorized activities to the appropriate authorities. Maintain Records: Maintain visitor logs, access control records, and other relevant documentation. Qualifications: U.G or any Graduation; additional education or certification is a plus. Proven experience as a Front Desk Executive in a real estate , hospitality , aviation will be preferred. Excellent communication skills in English , both written and verbal. Strong organizational and multitasking abilities. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Exceptional customer service skills.

Jinkushal cardiac care & super speciality hospital is looking for Front Desk Receptionist to join our dynamic team and embark on a rewarding career journey Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested Maintain the reception area, keeping it clean and free of clutterStrong verbal and written communication skills Prepare outgoing mail by drafting correspondence, securing parcels etc 1+ year at a hospital front desk or reception

Job Summary: The Front Office Executive is the face of Brookfield for assisting the occupant company employees, visitors and VIP walking in in the respective buildings. They are also responsible for managing the lobby neatly and presentable throughout the day. They are responsible for answering and resolving the queries raised by the occupant company employees/ visitors and VIPs. They need to coordinate with respective vertical heads like Technical, housekeeping, EHS for rectification of complaints received from occupant company employees and update the status to respective staff who raised the query Role and Responsibilities: Attend to all queries raised by employees, visitors, vendors and manage the respective building lobby Support the occupant companies during their VIP movement/ client visit/ audits etc., Follow up with respective teams and support the occupant companies for non-availability of any kind of services for which developer is responsible Establish standard operating procedure pertaining to the function and deploy them for strict follow up Support and Coordinate for the events done from developer side for the occupant companies Create a good rapport with occupant company employees and provide them with confidence in the upkeep of all services and common areas Track the complaints received from occupant companies and coordinate for completion of work and send them an update on the task Supporting Property Manager in the respective functional areas Support all initiatives and adhoc requirement of the management Support all sustainability initiatives Submission of data for all routine reports like, daily, weekly, monthly and QBRs and furnishing all adhoc technical data required by cluster head/ property manager from time to time Support in maintaining ISO certifications/ 5S BEE/BSC/IGBC and other certifications and adherence to the certifications and standards Responsible for greeting clients and visitors to our office parks. Giving client directions to various parts of the office and contacting employees regarding visitors Responsible for maintenance and upkeep of the lobby/entry and exit areas with regards to cleanliness, availability of amenities, maintenance of stock of items required and updated information available on display boards wherever applicable Coordinate with other departments within the campus as and when required for completion of assigned tasks Any additional tasks assigned by the property management team eg., collaborating reports, completion of training plans, events, preparing for audits or review with management, etc Standardization checklist monitoring for lobby, meeting rooms and washrooms as applicable, ensuring correctness of data in emergency sheets/IAQ monitoring, digital tenant directory, functioning of aroma diffusers, window blinds Maintenance and upkeep of common areas accessed by internal team members, visitors, and clients. Upkeep of plants and planters in the lobby, shelves, artifacts, etc., in common areas. Job Summary: The Front Office Executive is the face of Brookfield for assisting the occupant company employees, visitors and VIP walking in in the respective buildings. They are also responsible for managing the lobby neatly and presentable throughout the day. They are responsible for answering and resolving the queries raised by the occupant company employees/ visitors and VIPs. They need to coordinate with respective vertical heads like Technical, housekeeping, EHS for rectification of complaints received from occupant company employees and update the status to respective staff who raised the query Role and Responsibilities: Attend to all queries raised by employees, visitors, vendors and manage the respective building lobby Support the occupant companies during their VIP movement/ client visit/ audits etc., Follow up with respective teams and support the occupant companies for non-availability of any kind of services for which developer is responsible Establish standard operating procedure pertaining to the function and deploy them for strict follow up Support and Coordinate for the events done from developer side for the occupant companies Create a good rapport with occupant company employees and provide them with confidence in the upkeep of all services and common areas Track the complaints received from occupant companies and coordinate for completion of work and send them an update on the task Supporting Property Manager in the respective functional areas Support all initiatives and adhoc requirement of the management Support all sustainability initiatives Submission of data for all routine reports like, daily, weekly, monthly and QBRs and furnishing all adhoc technical data required by cluster head/ property manager from time to time Support in maintaining ISO certifications/ 5S BEE/BSC/IGBC and other certifications and adherence to the certifications and standards Responsible for greeting clients and visitors to our office parks. Giving client directions to various parts of the office and contacting employees regarding visitors Responsible for maintenance and upkeep of the lobby/entry and exit areas with regards to cleanliness, availability of amenities, maintenance of stock of items required and updated information available on display boards wherever applicable Coordinate with other departments within the campus as and when required for completion of assigned tasks Any additional tasks assigned by the property management team eg., collaborating reports, completion of training plans, events, preparing for audits or review with management, etc Standardization checklist monitoring for lobby, meeting rooms and washrooms as applicable, ensuring correctness of data in emergency sheets/IAQ monitoring, digital tenant directory, functioning of aroma diffusers, window blinds Maintenance and upkeep of common areas accessed by internal team members, visitors, and clients. Upkeep of plants and planters in the lobby, shelves, artifacts, etc., in common areas. can assist in 5S admin department leads to conduct zone wise audits and maintain appropriate records for audit. Co-ordinate and ensure annual event Calendar are followed at the site and assist PM team with organizing monthly activities. Checking the fire alarm in the lobby and following protocols as advised Ensure no person without employee ID/visitor pass moves to tenant floor. Escalate to security manager in case the individual does not have employee ID/visitor pass Please be aware of all snags/faults in the respective tower allocated. Follow-up till closure. Communicate all issues to the concerned departments. Escalate to building manager, in case of delay. Please ensure the following area is checked on daily basis. 1. Lobby, entrance portico is neat and clean 2. AC working 3. All lights working 4. Air fragrance unit working, and lobby is felt with it 5. Rest rooms near and clean 6. Tissues/handwash/etc available 7. No water stagnation 8. Vanity counter neat and clean 9. Lobby plants positioned correctly, and it is clean. 10. All lift car interior is neat and clean. 11. All floor lift landing.

Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses. Ensure personal preventability and dress in the assigned uniform (only JPMT) Receive, inform, guide visitors including co-ordination with employees Responsible for maintaining the telephone registers including call tracking Preparation of database of Client contacts and updating Responsible for maintenance and upkeep of front office Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines Ensure compliance of regulations / requirements of JLL management. Provide assistance in general administrative activities Provide assistance to the Help Desk as require Contribute to the Monthly Management Report to (Client) Participate in Emergency Evacuation procedures including crisis management and business continuity. Develop the necessary policies and procedures required for all functions within the scope of Reception To act as a back-up to Help Desk in case of emergency / requirement Responsible for ensuring availability of magazines/ brochures and (Client) directory signage Co-ordinate for flower arrangements Assist in utilization of conference rooms Co-ordinate with Facility team for event management Ensure front office area is maintained well at all times.

Seeking a Front Desk Executive to manage reception, assist visitors, handle calls, and support admin tasks. Must have good communication skills, basic computer knowledge, and 13 years’ experience. Full-time, Mon–Sat, 9:30 AM–5:30 PM.

The primary responsibility of an Associate in Guest Relations is to ensure a positive and memorable experience for guests by addressing their needs, resolving issues, and maintaining strong relationships. Here are some common responsibilities and requirements associated with this role : Responsibilities : Guest Assistance : Greeting guests, answering their inquiries, and providing information about services, facilities, and amenities. Assisting with check-in, check-out, and registration processes. Issue Resolution : Handling guest complaints, concerns, or requests promptly and effectively. Investigating and resolving problems to ensure guest satisfaction. Communication and Coordination : Maintaining clear and professional communication with guests, as well as internal teams (e. g. , housekeeping, maintenance, and reservations), to ensure smooth operations and timely service. Relationship Building : Developing and nurturing relationships with guests to create a welcoming and personalized experience. Anticipating their needs and providing personalized recommendations and assistance. Service Recovery : Proactively identifying and addressing potential service lapses or guest dissatisfaction. Implementing service recovery procedures to resolve issues and regain guest confidence. Guest Feedback : Collecting and analyzing guest feedback, reviews, and surveys. Identifying areas for improvement and recommending changes to enhance the guest experience. Documentation : Maintaining accurate guest records, reservations, and incident reports. Recording guest preferences and special requests to ensure personalized service during future visits. Requirements : Customer Service Skills : Strong interpersonal and communication skills to interact effectively with guests, listen to their concerns, and provide excellent service. Problem-Solving Abilities : Ability to think on your feet, make quick decisions, and resolve guest issues in a timely and satisfactory manner. Empathy and Patience : Displaying empathy, understanding, and patience while addressing guest needs and resolving conflicts. Multitasking and Time Management : Managing multiple tasks and priorities simultaneously while maintaining attention to detail and delivering efficient service. Professionalism : Presenting a professional and polished appearance, adhering to company policies and standards, and maintaining confidentiality of guest information. Knowledge of the Industry : Familiarity with the hospitality industry, including hotel operations, amenities, local attractions, and events, to provide accurate information and recommendations. Language Skills : Proficiency in spoken and written communication in the required languages, especially if the role involves interactions with international guests. Keep in mind that the specific requirements and responsibilities may vary depending on the organization, industry, and position level. Role: Guest Services Industry Type: Medical Services / Hospital Department: Customer Success,Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate PG: Any Postgraduate

Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Record information in the logbook daily Ensure compliance with health and quality standards

Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Record information in the logbook daily Ensure compliance with health and quality standards

Aster Medcity is looking for Associate Guest Relations to join our dynamic team and embark on a rewarding career journey Handle guest inquiries Ensure guest satisfaction Coordinate with other departments Resolve guest concerns