2157 Guest Relations Jobs - Page 18

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Forest Ville Resort , a Premium Resort in kasauli requires a Fresher/Experienced Female Receptionist. Hardworking & Honest person . Free Food & Decent Accomodation Available .

Upperdeck Resort is looking for Assistant Front Office Manager to join our dynamic team and embark on a rewarding career journey Supervising front desk staff and ensuring they provide friendly, efficient, and professional service to guests or clients. Managing front desk operations, including check-in and check-out procedures, room assignments, and handling customer inquiries and complaints. Overseeing the maintenance of accurate guest and customer records and ensuring data privacy and confidentiality. Developing and implementing customer service policies and procedures to ensure a positive guest experience. Maintaining accurate financial records, including guest billings and payments, and ensuring the front desk operates within budget constraints. Collaborating with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience. Ensuring compliance with industry regulations and standards, such as fire and safety codes, and maintaining a safe and secure environment. Experience in front desk or customer service management. Strong leadership and communication skills, as well as the ability to handle stressful situations and resolve conflicts, are critical for success in this role.

Upperdeck Resort is looking for Sr. Captain to join our dynamic team and embark on a rewarding career journey Senior Captain is responsible for various tasks including planning, execution, and management of related duties They should possess relevant skills and experience to excel in this role Duties include teamwork, problem-solving, and achieving organizational goals Candidates must have strong communication and technical abilities Responsibilities include project management, strategy execution, and performance optimization

Upperdeck Resort is looking for Housekeeping Manager to join our dynamic team and embark on a rewarding career journey Team Management: Lead, train, and supervise a team of housekeeping staff, including cleaners, supervisors, and maintenance personnel Set performance expectations, provide feedback, and ensure all team members adhere to company policies and procedures Quality Control: Establish and maintain high standards of cleanliness, hygiene, and presentation throughout the facility Conduct regular inspections to ensure compliance with cleaning protocols and standards Inventory Management: Monitor and manage inventory of cleaning supplies, equipment, and amenities Order supplies as needed, maintain adequate stock levels, and ensure cost-effective use of resources Scheduling and Coordination: Develop work schedules, assign tasks, and coordinate staffing levels to ensure efficient and timely completion of housekeeping duties Adjust schedules as needed to accommodate fluctuations in occupancy and special events Guest Satisfaction: Respond promptly to guest requests, complaints, and feedback related to housekeeping services Take appropriate action to address concerns and ensure guest satisfaction Budget Management: Assist in the development of the housekeeping budget and manage expenses within established guidelines Identify cost-saving opportunities and implement measures to optimize operational efficiency Training and Development: Provide ongoing training and development opportunities for housekeeping staff to enhance their skills and knowledge Keep abreast of industry trends and best practices in housekeeping management Health and Safety Compliance: Ensure compliance with health, safety, and sanitation regulations Implement and enforce safety protocols and procedures to minimize risks and prevent accidents or injuries Collaboration: Liaise with other departments, such as front desk, maintenance, and catering, to coordinate housekeeping activities and support overall operations Foster a spirit of teamwork and cooperation across departments

Upperdeck Resort is looking for Housekeeping Executive to join our dynamic team and embark on a rewarding career journey Manage and supervise the housekeeping operations in a hotel, resort, or other hospitality establishment Ensure that all rooms and public areas are cleaned to the highest standards and that housekeeping staff follow established procedures and guidelines Order and maintain adequate supplies and equipment, including cleaning chemicals, linens, and laundry supplies Train and evaluate staff to ensure that they have the necessary skills and knowledge to perform their duties effectively Develop and implement procedures and guidelines to improve efficiency and effectiveness of housekeeping operations Monitor and maintain safety and security procedures, including the use of cleaning chemicals and equipment Conduct regular inspections of rooms and public areas to ensure they are clean and well-maintained

The Indian Hotels Company Limited is looking for Assistant Front Office Manager to join our dynamic team and embark on a rewarding career journey Supervising front desk staff and ensuring they provide friendly, efficient, and professional service to guests or clients. Managing front desk operations, including check-in and check-out procedures, room assignments, and handling customer inquiries and complaints. Overseeing the maintenance of accurate guest and customer records and ensuring data privacy and confidentiality. Developing and implementing customer service policies and procedures to ensure a positive guest experience. Maintaining accurate financial records, including guest billings and payments, and ensuring the front desk operates within budget constraints. Collaborating with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience. Ensuring compliance with industry regulations and standards, such as fire and safety codes, and maintaining a safe and secure environment. Experience in front desk or customer service management. Strong leadership and communication skills, as well as the ability to handle stressful situations and resolve conflicts, are critical for success in this role. Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset

The Indian Hotels Company Limited is looking for Guest Service Associate to join our dynamic team and embark on a rewarding career journey Guest Service Associate is responsible for various tasks including planning, execution, and management of related duties They should possess relevant skills and experience to excel in this role Duties include teamwork, problem-solving, and achieving organizational goals Candidates must have strong communication and technical abilities Responsibilities include project management, strategy execution, and performance optimization Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility

Intercontinental Hotels Group India Private Limited is looking for Housekeeping Supervisor to join our dynamic team and embark on a rewarding career journey Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the jobRespond to customer complaints and special requests

Guest Relations Officer, you will be responsible to manage our Front Desk Department and deliver amazing customer service to our clients. You should communicate effectively with our clients and enhance their overall stay at our hotel. You should be patient as you will act as a point of contact between our clients and staff. You should be able to stay calm when resolving difficult circumstances. You have to make sure the clients are satisfied with our services. Your main objective will be to ensure an extraordinary guest experience so that our clients enjoy their stay at our hotel. You should have a pleasing personality and should be an excellent conversation starter. If you have the required experience for this role, you can send in your applications to us. Responsibilities Welcome guests to our hotel with a pleasing smile. Review arrival lists and records. Receive and take care of special guests. Answer the inquiries of clients on a timely basis. Assist the other staff members in preparing welcome folders for the guests. Give the required information about different areas of our hotel to the guests. Promote the services provided by our hotel. Foresee the needs of clients and ensure clients are satisfied with our service while residing at our hotel. Build a long term association with the clients. Help clients with various tasks like arranging transport, providing supplies, etc. Address grievances issues and inform Guest Relations Manager as and when required. Record all necessary data and information in the designated registers everyday. Comply with health and safety standards (OSHS).

Responsibilities: * Greet guests with warm * Maintain office inventory * Coordinate housekeeping staff * Manage phone calls & messages * Assist with guest requests Preferred: Good communication with interpersonal skill, age above 25 is preferred. Provident fund Health insurance

Role & responsibilities : * A presentable candidate who will be ready to sit at Front Desk to carry out responsibilities related to the front office & administration in a corporate environment * Should have good written & verbal communication * One who has knowledge about Facilities Management in a corporate office Essential Job Duties & Responsibilities: * Receives and directs incoming calls to appropriate personnel and voicemail. * Greets and announces clients, applicants and visitors. Follows security procedures for recording guests, suppliers and other visitors. Arrange escorts as needed. Issues visitor passes and validates parking. * Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/ meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. * Coordinates catering for meetings and events. May negotiate pricing and menus. Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business units. Performs general clerical duties associated with distributing office faxes, packages and mail as required. Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries. * Orders office supplies and other common use items for the location, such as caf supplies, equipment toner, printer paper, freight and shipping supplies etc. * Maintains a neat appearance reception area, conference rooms, cafe and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Maintains records and logs of service requests and tracks their status. * Maintains a file of services including transportation sources, accommodations, and referral contacts. May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Interested Candidate Call on 8076483857

Responsibilities: Manage travel, housekeeping & guest experience Handle customer queries, feedback & issue resolution Coordinate staff, security & inventory Ensure safety & hospitality compliance Maintain schedules & performance reports Health insurance

Role & responsibilities Preferred candidate profile

Role & responsibilities Preferred candidate profile

We are excited to offer a unique career opportunity for Cabin Crew to work with leading private charter airlines on an agency payroll. If you aspire to provide world-class hospitality to VIP clients and celebrities, this is your chance to join the luxury aviation industry! Key Responsibilities: Ensure passenger safety and comfort during flights Deliver premium in-flight hospitality services to VIP clients Assist passengers with their needs and provide personalized services Conduct safety demonstrations and enforce safety regulations Maintain cleanliness and readiness of the aircraft cabin Ensure Client satisfaction Eligibility Criteria: Gender: Female Only Height: Minimum 155 cm | BMI as per aviation standards Education: 10+2 (Higher Secondary) from a recognized board Languages: Fluent in English & Hindi (additional languages preferred) Appearance: Well-groomed with a professional demeanor Medical Fitness: No visible tattoos or marks, clear complexion, and fit to fly Why Join Us? Work with premium private charter airlines Opportunity to cater to VIP clients & celebrities Competitive salary with additional benefits Career growth opportunities in luxury aviation Interested? Apply Now

Job Description Company Name : V5 Global Services Pvt. Ltd. (A First Meridian Company) Position : Front Executive Direct Reporting to : GM-HR Location : Noida Key Responsibilities: Front Office Duties: Greet and welcome visitors, clients, and guests in a professional and courteous manner. Manage incoming calls, emails, and correspondence, directing them to the appropriate departments. Maintain the reception area, ensuring it is clean, organized, and presentable at all times. Manage visitor logbooks and issue visitor passes when required. Handle incoming and outgoing mail and packages. Administrative Support: Provide general administrative assistance to management and departments as needed. Schedule meetings, appointments, and conference room bookings. Maintain office supplies inventory and place orders as necessary. Prepare reports, presentations, and other documents as requested. Assist with filing, record keeping, and data entry tasks. Support HR and Operations with administrative tasks such as documentation, onboarding coordination, etc. Coordinate with vendors, service providers, and building management for office maintenance. Requirements: Proven experience as a Front Office Executive, Receptionist, or Administrative Assistant. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in MS Office (Word, Excel, Outlook, PowerPoint). Friendly and approachable demeanor with a professional attitude. Preferred Skills: Customer service orientation. Ability to remain calm under pressure. Time management and prioritization abilities. Basic knowledge of office equipment (printers, fax machines, etc.). V5 Global Services Pvt Ltd Regd. Off.: 13/5, Ground Floor, Okhla Phase-2, New Delhi - 110020 Tel.: 11-40655600 | www.v5global.com | hrhelpline@v5global.com

Company Name: Virinchi People's Hospital Location: Banjarahills, Hyderabad Experience: 1+ year Job Responsibilities: Greet patients, their families, and visitors with a friendly and professional attitude, Address patient inquiries and guide them through hospital services. Assist patients in navigating hospital facilities like OPD, pharmacy, diagnostic services, etc. Address patient concerns regarding medication availability and communicate any pharmacy-related issues to the appropriate department. Help patients with the admission process, including filling out forms and explaining hospital policies. Assist in coordinating discharge procedures, ensuring all paperwork is completed. Address and resolve patient or visitor complaints promptly and escalate unresolved issues to the appropriate supervisor. Work closely with the nursing, pharmacy, and administrative staff to coordinate patient care and services. Ensure all patients and their families receive quality service throughout their hospital stay. Skills Required: Proven ability to handle patient interactions and resolve concerns with empathy and professionalism. Fluency in English and local languages to interact effectively with patients. Ability to think on your feet and resolve issues quickly while maintaining a calm demeanor. Coordination and Multitasking Familiarity with hospital procedures, pharmacy coordination, and patient care processes. Educational Qualifications: Bachelors Degree in hospitality, healthcare management, pharmacy, or related fields (preferred). Work Experience: 1 year of experience in a hospital, healthcare, or hospitality environment is mandatory. Work Environment: Full-time, with potential rotational shifts. Direct interaction with patients, families, and medical staff. Thanks & Regards Naga Sravani G - HRD nagasravani.g@virinchi.com

NIGHT EXECUTIVE - JOB RESPONSIBILITY (Male candidate preferred) 1. DUTY HOURS 6.30 PM TO 6.30 AM (NEXT DAY). 2. SHIFT HANDOVER & COORDINATION 3. BILL TO COMPANY AND INSURANCE PATIENTS 4. ROOM & FACILITY CHECKS 5. DOCUMENTS & SCHEDULES FOR NEXT DAY 6. MASTER FILES & REGISTERS 7. NIGHT-TIME ESSENTIALS Share your resume and call on this no. 8527043535 (Abhishek)

Serving as the first point of contact for clients, visitors & stakeholders, ensuring a professional and welcoming front desk environment.Managing incoming calls,customer walk-ins,scheduling appointments & supporting the teams in day-to-day operations Required Candidate profile Proven experience as a receptionist, front office representative, or similar role (Hospitality experience Preferable). Excellent communication and interpersonal skills along with good excel knowledge

Roles and Responsibilities Greet guests upon arrival, check-in, and provide exceptional customer service. Manage front office operations, including handling guest requests and resolving issues promptly. Maintain accurate records of guest transactions, billing, and communication. Ensure seamless coordination between departments to deliver efficient hotel services. Provide support to other departments as needed to maintain high levels of customer satisfaction.

Company Details: It is for our client who is amongst the top 4 players in the field of Co living industry and is growing with its footprints in Chennai. The group has a strong pipeline of 19 plus properties coming-up at Bangalore, Hyderabad & Pune. Job Location : Pune & Chennai Role Overview: We are looking for a warm, proactive, and service-oriented Customer Relations / Guest Relations Officer to be the face of our vibrant co-living community. This role is ideal for someone who enjoys interacting with people, solving problems, and ensuring a seamless and positive living experience for our young working residents. Key Responsibilities: Welcome and onboard new residents, ensuring a smooth check-in process Act as the first point of contact for all resident queries, feedback, and concerns Build strong relationships with residents and foster a friendly community environment Coordinate housekeeping, maintenance, and other service requests Support events and engagement activities to enhance resident experience Ensure compliance with property policies and safety guidelines Maintain accurate records of resident information and service interactions Handling of Site Visits and conversion of sales. Ideal Candidate: Excellent communication and interpersonal skills Friendly, approachable, and solution-oriented attitude Prior experience in hospitality, co-living, or customer service field

Join Our Wilderness Hospitality Team at Infinity Resorts! We are currently seeking dedicated and experienced hospitality professionals to join our team at one of our wildlife resorts situated in the heart of Kaziranga National Park, Assam, India. As an Assistant Resort Manager at Kaziranga National Park, your key responsibilities will include overseeing the daily operations of various departments such as Food & Beverage, Front Office, Housekeeping, and Guest Services. It will be essential to provide regular reports to the management, ensure adherence to standard operating procedures, maintain high-quality guest experiences, and collaborate with wildlife tour guides and naturalists for guest activities. Additionally, managing teams efficiently, fostering morale, maintaining discipline, cultivating strong vendor relationships, and overseeing supply chain logistics in a remote setting are crucial aspects of this role. Moreover, ensuring compliance with health, safety, and environmental regulations will be imperative. The ideal candidate for this position should possess a background as an F&B Manager, Operations Manager, or Front Office Manager in esteemed hotels, resorts, or restaurants. Demonstrated leadership, organizational prowess, excellent guest relations, and service orientation are essential attributes. Moreover, the ability to manage multi-departmental resort operations and a willingness to reside and work in remote, wildlife-rich environments are highly desirable. Candidates with prior experience in managing or assisting in the operations of wildlife resorts and those familiar with the distinct challenges of working in remote natural settings will be given preference. Job Details: Preferred Experience: A minimum of 5 years in well-established hotels, resorts, or restaurants Minimum Qualifications: Graduation in any discipline with proficient communication skills. Candidates holding a degree or diploma in Hotel Management are encouraged to apply. Age limit: Up to 40 years Why Join Us By becoming a part of our team, you will have the opportunity to work amidst nature and wildlife, contribute to a dynamic and passionate hospitality community, and explore growth prospects in the eco-tourism sector. To apply for this position, please send your updated resume, specifying the role and location you are interested in, to priyawarekar@infinityresorts.com. Job Type: Full-time Work Location: In person,

You will be responsible for overseeing the operations of the FK Experience Center at ETV, ensuring that the space is well-maintained, coordinating with various stakeholders, hosting guests, and ensuring that the experience aligns with Flipkart's values and purpose. As a proactive leader with excellent communication skills and an extroverted personality, you will confidently host and emcee experience segments. Your key responsibilities will include managing the day-to-day operations of the Experience Center, coordinating with security and facilities teams, scheduling visits and events, hosting guests, emceeing experience segments during events, and serving as a brand ambassador for Flipkart. You will also work closely with internal stakeholders to organize sessions and special events, maintain AV equipment and technical aspects of the space, and collect feedback to enhance the overall experience. In terms of space upkeep, you will regularly check and maintain the physical condition of the Experience Center, ensuring that all branding materials, signage, and displays are updated and in order. To qualify for this role, you should have a Bachelor's degree or equivalent qualification, proven experience in event management or guest relations, excellent communication and presentation skills, and strong organizational abilities. An extroverted personality, ability to work under pressure, and knowledge of AV systems are desirable attributes. Passion for brand representation, customer experience, proactive problem-solving, and strong interpersonal skills are also highly valued. If you are a dynamic, organized, and personable individual with a passion for delivering exceptional experiences and engaging diverse audiences, we invite you to apply for this exciting opportunity at FK Experience Center.,

As a Housekeeping Team Leader at Grand Hyatt Bali, you will play a crucial role in managing all functions related to the cleanliness of the hotel's guest rooms and floors. Your dedication to upholding Hyatt International's Corporate Strategies and brand standards will ensure the satisfaction of employees, guests, and owners alike. Your responsibilities will include efficiently supervising the rooms area to provide a courteous, professional, and flexible service at all times. You will oversee the cleanliness and maintenance of housekeeping equipment, ensuring necessary preventive maintenance and repair work is scheduled promptly. Additionally, you will guide Housekeeping Attendants in attending to guests" needs with discipline and courtesy. To excel in this role, you should possess a minimum of 1 year of experience as a Housekeeping Team Leader in a large 5-star luxury hotel or resort. A Diploma in Hospitality or related fields is required, while a Bachelor's Degree would be advantageous. Your strong leadership skills will enable you to train and develop your team effectively, serving as a role model for others. Fluency in English, both written and spoken, is essential for effective communication with guests and colleagues. Proficiency in Property Management Systems such as OPERA and other software tools will be beneficial. Your ability to work within timelines and achieve targets, coupled with your conscientious and diligent nature, will set you up for success in this dynamic role. If you are passionate about delivering exceptional service and maintaining high standards of cleanliness and efficiency, we invite you to join our energetic, enthusiastic, and passionate team at Grand Hyatt Bali.,