Front Office Associate

0 - 2 years

1 - 3 Lacs

gurugram

Posted:1 day ago| Platform: Naukri logo

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Skills Required

guest satisfaction hotel operations front office operations front office hospitality front desk front office management customer service receptionist activities guest handling telephone handling guest relations guest relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and customer-focused Front Office Associate to join our team at Courtyard by Marriott. The ideal candidate should have 0-2 years of experience in the hospitality industry.


Roles and Responsibility
  • Manage front office operations, including handling guest inquiries and resolving issues professionally.
  • Provide exceptional customer service to ensure guests have a positive experience.
  • Coordinate with other departments to maintain seamless operations.
  • Maintain accurate records and reports, including guest information and transaction details.
  • Develop and implement effective communication strategies to enhance guest satisfaction.
  • Collaborate with the management team to achieve business objectives.

Job Requirements
  • Excellent communication and interpersonal skills are required to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment and prioritize tasks efficiently.
  • Strong problem-solving skills to handle complex issues professionally.
  • Basic knowledge of hotel operations and procedures is essential.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Team player with a positive attitude and willingness to learn and grow.

*Note - Job has been sourced from social media platforms/other public websites.

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