Group Account Director

About us:

Experience Commerce (EC); a Cheil company is a full-service digital-native agency that combines content, technology, and strategy to drive up commerce for brands. With a techno-creative DNA, Experience Commerce specializes in creating intelligent, creative, and interactive digital assets that help drive revenue for Fortune 500 companies.

Since 2019, EC has been a part of the Cheil Worldwide group, enhancing the network’s digital capabilities with cutting-edge technological expertise and setting new benchmarks in digital business. EC's content production arm, CYLNDR INDIA, is a platform, medium, and agency-agnostic powerhouse for brands, content creators, and advertisers. It offers end-to-end production, post-production, and innovative content for the virtual world & web 3.0, empowering brands with creative content that aligns with their current and future communication goals.

Experience Commerce: Crafting Experiences That Bring You Commerce!

For more information visit https://www.experiencecommerce.com/

Few Brands we work with:

MRF, The Sleep Company, VIP Bags, Nissin Foods, Western Refrigeration, Savsol Lubricants, Skybags, Emami, Coats, Bajaj Electricals, Pepsi, Sugar Cosmetics, MG Motors, Karcher, L&T, Castrol, PlayerzPot, Stoa Paris, Fuji Films, Samsung, Lenovo, Eveready Batteries, Parle, fashion factory Tropical Agro, Invecto & the list goes on…

Role & Responsibilities:

Let’s not sugarcoat it. You’ll be the bridge between the client’s ambition and the agency’s creative, strategic, and tech horsepower. You’ll manage multiple account teams, lead key client relationships, shape digital strategy, and ensure that what we deliver isn't just on time—but on point, and commercially smart.

• Lead a portfolio of 6-8 key clients across digital marketing, content, creative, Tech & Media mandates
• Drive account health: revenue growth, profitability, retention, and expansion
• Be the strategic north star for your clients—challenge, push back, elevate
• Mentor and grow a team of Account Managers and Account Executives & find future Account Directors within the team.
• Partner with Creative, Tech, Media, and Production teams to deliver integrated solutions
• Lead pitches and upsell conversations. You’re not just a custodian—you’re a growth architect
• Run reviews like a boss. Quarterly Business Reviews (QBRs), Retainers, Campaign trackers—you own the room
• Troubleshoot issues before they become escalations. Keep clients calm and your team focused

Skills & experience required to Succeed in this role:

• Minimum 10 years to max 15yrs of client servicing experience in digital, with at least 2-3 years in a leadership or Group Account Director role
• A deep understanding of digital strategy, content, media, and tech
• Proven success in scaling accounts, winning pitches, and leading multi-million-rupee businesses
• You're great with people-clients trust you, teams love working with you
• Commercial acumen. You can read a P&L, plan growth, and forecast like a pro
• Strong writing and presentation skills. Can you write a deck that doesn’t need your voiceover? Good.
• Grit, no fear of getting your hands dirty
• Have run cross-functional pods (creative + media + tech)
• Know how to build a team, not just manage one

Why Join EC:

• Fast-growing Agency:

  Experience the soaring growth of digital and be part of a fast-growing agency. Working with top clients across verticals will enhance your skills and career trajectory.

• Creative Innovation

  : Opportunity to develop creative and innovative solutions at the intersection of channels + digital, activations + digital, and retail + digital solutions.

• Diverse Culture

  : We embrace diversity in people, ideas, and opinions. Togetherness is the strength of ECult.

• Learning & Development

  : Opportunities for upskilling and cross-skilling. We equip our people to adapt to a transforming business world.

• Work Hard, Party Harder

  : Enjoy periodic celebrations, parties, bashes, dance, sports, lunches, and brunches. Epic, you might say!

• Rewards & Recognition

  : We have a robust rewards and recognition policy called SPOTLIGHT, featuring exciting awards and rewards.

Our people are OUR people. We are a close-knit family. You'll also enjoy home-style food here. 😊

To learn more about our work culture, visit https://www.experiencecommerce.com/join-us/

How to Join Us:

If all of this excites you, we encourage you to apply through our careers page. Upon receiving your application, we will contact you for a chat to proceed further.