GN - SONG - Service - Japan Bilingual - Senior Manager

Job Description

Job Title - GN - SONG - Service - Japan Bilingual - Senior Manager Management Level :06 - Senior Manager Location:Delhi, Gurgaon, Mumbai, Bangalore Must have skills:JLPT N2 qualified or better Job Summary As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & ResponsibilitiesManage customer journeys across the lifecycle:Leverage the comprehensive suite of analytics, consulting and technology solutions that Accenture offers to create relevant customer experiences across the customer lifecycle, drive business performance, identify cost optimization opportunities through people, process or technology interventions. Manage solution design & execution:Lead process and technology assessment, KPI and definition, solution and vendor assessment for different technologies Monitor trends and analyze data to optimize solutions:Identify continuous process improvement opportunities Develop business case for designed strategies Project Management:Mobilize and organize teams across multiple stakeholders (client and internal) and projects Professional & Technical Skills: Ability to conduct research to unearth facts and generate actionable insights/ ability to translate findings into actionable insights Bring your strong analytical skills to analyze large volumes of data and combine them with macroeconomic factors and competitive benchmarking to cull out insights relevant to stakeholder teams Gather business requirements, design process & solution implementation:Collaborate with various client and Accenture business and technology stakeholders in implementing solutions and assisting in change management and adoption of the new tool/process Communication and Presentation Skills to share the perfect pitch with key stakeholders Client handling skills to develop, manage and deepen relationships with key stakeholders Additional InformationMaster of Business Administration / Post Graduate Diploma in Management 8+ years of relevant experience in managing full spectrum of sales, marketing & service programs execution, from strategy definition to technical delivery, with deep functional, industry and client facing experience Language Requirement o JLPT N2 qualified or better o Will be able to hold business conversations with Japanese leadership and clients o Will be able to generate deliverables in Japanese Exposure to analytical and data visualization tools Hands on experience with at least one of the front-office or back-office market leading platform tools such as Salesforce, Adobe campaign, Marketo, Adobe Experience Cloud, Genesys, Amazon Connect, Microsoft Dynamics etc. Managing small / mid-sized teams and working with middle to senior management levels within existing organization / client organizations About Our Company | AccentureQualification Experience:Minimum 10 year(s) of experience is required Educational Qualification:Master of Business Administration / Post Graduate Diploma in Management