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GN - SONG - Service - Japan Bilingual - Senior Manager

GN - SONG - Service - Japan Bilingual - Senior Manager

Accenture

8 - 13 years

16 - 20 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

sales salesforce marketing marketo adobe campaign digital marketing genesys project management css service management customer service adobe microsoft dynamics pivot table vlookup change management javascript sql japanese html customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title - GN - SONG - Service - Japan Bilingual - Senior Manager Management Level :06 - Senior Manager Location:Delhi, Gurgaon, Mumbai, Bangalore Must have skills:JLPT N2 qualified or better Job SummaryAs part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
Roles & ResponsibilitiesManage customer journeys across the lifecycle:Leverage the comprehensive suite of analytics, consulting and technology solutions that Accenture offers to create relevant customer experiences across the customer lifecycle, drive business performance, identify cost optimization opportunities through people, process or technology interventions.

Manage solution design & execution:Lead process and technology assessment, KPI and definition, solution and vendor assessment for different technologies

Monitor trends and analyze data to optimize solutions:Identify continuous process improvement opportunities

Develop business case for designed strategies

Project Management:Mobilize and organize teams across multiple stakeholders (client and internal) and projects

Professional & Technical
Skills:

Ability to conduct research to unearth facts and generate actionable insights/ ability to translate findings into actionable insights

Bring your strong analytical skills to analyze large volumes of data and combine them with macroeconomic factors and competitive benchmarking to cull out insights relevant to stakeholder teams

Gather business requirements, design process & solution implementation:Collaborate with various client and Accenture business and technology stakeholders in implementing solutions and assisting in change management and adoption of the new tool/process

Communication and Presentation Skills to share the perfect pitch with key stakeholders

Client handling skills to develop, manage and deepen relationships with key stakeholders
Additional InformationMaster of Business Administration / Post Graduate Diploma in Management

8+ years of relevant experience in managing full spectrum of sales, marketing & service programs execution, from strategy definition to technical delivery, with deep functional, industry and client facing experience

Language Requirement
o JLPT N2 qualified or better o Will be able to hold business conversations with Japanese leadership and clients o Will be able to generate deliverables in Japanese

Exposure to analytical and data visualization tools

Hands on experience with at least one of the front-office or back-office market leading platform tools such as Salesforce, Adobe campaign, Marketo, Adobe Experience Cloud, Genesys, Amazon Connect, Microsoft Dynamics etc.

Managing small / mid-sized teams and working with middle to senior management levels within existing organization / client organizations
About Our Company | AccentureQualificationExperience:Minimum 10 year(s) of experience is requiredEducational Qualification:Master of Business Administration / Post Graduate Diploma in Management

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GN - SONG - Service - Japan Bilingual - Senior Manager