Key Responsibilities Team Management: Lead, mentor, and manage a team of service technicians, ensuring their continuous development and performance. Customer Service: Ensure the highest level of customer satisfaction by promptly addressing customer inquiries, complaints, and service requests. Service Operations: Oversee all service operations, including scheduling, dispatching, and quality control to ensure timely and effective service delivery. Training and Development: Implement training programs for service technicians to enhance their skills and knowledge, ensuring they stay updated with the latest industry standards and technologies. Diagnostic Support: Develop and maintain standard operating procedures (SOPs) for pre-visit diagnosis and troubleshooting, ensuring efficient service visits. Mentorship Program: Establish and manage a mentorship program for junior engineers to foster their professional growth and development. Technical Hotline: Set up and manage a technical hotline to provide immediate support and guidance to clients and service technicians. Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to ensure service excellence and identify areas for improvement. Collaboration: Work closely with other departments to ensure seamless operations and customer satisfaction. Inventory Management: Oversee the management of service parts and tools inventory, ensuring availability and proper utilization. Compliance: Ensure all service activities comply with industry regulations and company policies.
Title: Marketing Executive Location: Bangalore, India Company Overview: Madhus Garage Equipment is a legacy leader in the Indian garage equipment industry, blending decades of trust with cutting-edge solutions. We are seeking a proactive Marketing Executive who can work in a fast-paced environment and bridge the gap between our sales team, our service call center, and our creative designer. Key Responsibilities: Campaign Direction & Coordination: Will not personally design marketing materials, but will guide our in-house designer by quickly conceptualizing campaigns. Based on instructions from senior management, you will turn marketing ideas into actionable plans on a very quick timeline. Rapid Execution: Speed is critical - Ensuring that marketing campaigns for specific products and time periods are rolled out swiftly so that promotional opportunities are never missed. Cross-Departmental Collaboration: Interface frequently with our sales team to identify key prospects and ensure they receive personalized marketing messages. Also work with our service call centre to amplify the reach of campaigns. Targeted Outreach: Since we are a B2B business focusing on a select group of prospects, you will manage targeted email, phone, and social media campaigns. Your role is to ensure that the right prospects are receiving the right messages at the right time. Follow-Up & Engagement: A significant part of your job will be following up with sales and ensuring that the marketing efforts are resulting in engagement. You will use our existing customer database to personalize outreach and keep track of campaign effectiveness. Ideal Candidate: Fast thinker who can turn around marketing strategies quickly. Experience in B2B marketing, especially in coordinating multi-channel campaigns (email, phone, social media). Comfortable working closely with sales teams and can tailor marketing messages based on sales insights. Manage and leverage a large customer database for targeted campaigns. Thrive in a role that requires both strategic thinking and hands-on execution. If youre someone who loves the challenge of quick-turnaround, highly targeted B2B marketing and can keep multiple lines of communication running smoothly, wed love to have you on our team.